Nessrine Makram

Developed and presented progress reports on HR department.

Trained new employees on company and communication standards.

Handled customer complaints.

Monitored employee performances and performed reviews.

Planned new hire orientations and handled contracts.

Coordinated implementation of people-related services, policies, and programs through departmental staff.

Implemented process improvements to automate office operations, including record tracking.

Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

Reviewed job applications to identify, vet and recommend optimal candidates.

Generated and updated complete and accurate employee files for Delta Medical Staff with over 280 employees.

Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Communicated with potential hires to provide clarity on expected tasks, compensation and policies.

Oversaw all HR needs for 280-employee operation across 3 locations.

Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and
improvement recommendations.

Completed human resource operational requirements by scheduling and assigning employees.

Troubleshot and resolved problems with HR software to enhance production support and minimize downtime.

Conducted annual salary surveys and developed, analyzed and updated company salary budget.

Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Acted as staff member advocate, encouraging and supporting HR

Coordinator to identify and resolve conflicts.

Maintained work structure by updating job requirements and job descriptions for all positions.

Improved office efficiency by effectively managing internal communications and correspondence.

Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

Collaborated with management to build and implement effective, modern employment policies.

• Drafting Company policies and procedures then approve it from Top Management
• Managing recruitment websites and screening CVs
• Initiating the Automatic Timekeeping System and managing the process
• Calculating Monthly overtime and penalties as applicable.
• Managing the HR filing system
• Arranging Company events as required.
• Handling plane tickets and hotel reservations.
• Managing all office payments and invoices.
• Managing clients New Year gifts promotions.
• Handling the office day to day management and following up with the high management

• Filling the foreign and local sales correspondence.
• Handling sales inquires by phone, fax and e-mails.
• Communicating with regional sales team for status of order and position of sales.
• Managing the issuance of quotations and invoices to customers as required.
• Preparing the monthly and annually sales analysis.
• Updating the status of sales order in the company’s database.
• Assisting in the implementation of the sales strategy as prepared by the department manager.
• Preparing and delivering the department tender and offers including:
o Studying tenders and sending inquires to our suppliers if we face any technical problem.
o Ensure all tender terms and conditions are fulfilled before submitting the offer.
o Coordinate with the accounting department to ensure necessary bank guarantees are opened on time.
o Preparing the technical and the financial offer, including all related product brochures.

Marketing Research