IT Administrator/Support
Hyper Direct Ltd
Total years of experience :13 years, 9 Months
• Monitored multiple databases to keep track of all company inventory and test features across various browsers
• Answered user inquiries regarding computer software and hardware operation.
• Analysed and created new configuration for packaged software to meet business and system requirements.
• Configured, installed and tested routers, switches, wireless controllers and software
• Maintained company servers, security, networking, computers, printers, cables and other equipment.
• Managed application patches, data backup, security changes and network configuration.
• Responded to all user requests for technical support by phone, email and the inter-office chat service
• Providing advice on selection and purchase of IT equipment.
• Building, configuration and troubleshooting of server and desktop hardware.
• Designing, implementing and managing Active Directory.
• Ensuring that support calls are logged and handled effectively and efficiently.
• Responsible for disaster recovery, closing security loopholes and access levels.
• Ensure adequate antivirus protection & solutions are maintained and updated
Key Achievements
• Primary contact for computer hardware and software problems, as well as network emergencies, setting up new equipment for employees.
• Configured and installed routers, switches and wireless controllers.
• Diagnosed network problems involving a combination of hardware, software, power and communications issues.
• Replaced boards, changed servers and loaded and tested software applications. Run cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
• Prevented store losses using awareness, attention to detail and integrity.
• Organised weekly sales reports for the sales department to track product success.
• Resolved customer questions, issues and complaints.
• Performed store-opening duties, including counting cash drawers and checking all equipment for proper functioning. Completed weekly schedules according to payroll policies.
• Worked closely with the district manager to formulate and build the store brand.
Managed the road map for product design and development. Designed, developed and implemented web page to support new product concepts on embedded systems.
Key Modules: - Distributed System Infrastructure - E-Business - Software Project Management - Distributed System & Multimedia - Software Engineering Methods - Software Analysis & Verification - Database System: Design & Application - Professional Software Practice - Interactive System - Computational Algorithms & Implementation Major Project: Researched, Designed and Setup a Database for a Charity. This had different control access and access to input data and search for records in a usability form. The database used was Microsoft SQL Server with ASP.NET