Mohamed Rezk Shalaby

-Responsible for reviewing all new sales opportunities from sponsors on all social
media platforms and communicating with the marketing department during social
media campaigns.
-Working on several systems such as Autoline, NetDirector, SalesForce, Daimler
systems, 5-star rating portal, and Infobip.
-Responsible for reviewing the team data validation and assured that all team input
data is totally correct
-Handle and manage customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution. Communicating
with the other teams and departments internally or with middle east "MENA" teams
to solve customers’ complaints as per standers and time frames.
-Answering customers' inquiries through emails and social media platforms such as
Instagram, Facebook business and WhatsApp business...etc.
-Manage all Incoming Calls and Outgoing Calls. -Receive information from the
customers, respond to their queries and guide them.
-Follow communication procedures, guidelines, and policies.
-Trained the new joining colleagues.
Responsible for coaching the team members to provide our customers with the best
service as customer expectation.

-Handling delivery issues and providing fast solutions, also finding out if there are any
fault from the driver or restaurant for proper action that should be taken regarding
customers complain.
-Preparing daily reports for canceled and bad orders.
-Tracking and contacting drivers for following up and fixing the home delivery
barriers
-Provide feedback to Tech Team to cancel or upgrade accounts
-Assist with placement of orders, refunds, exchanges, or cancelation
-Assist the Customer to open a new account, upgrade or cancel an account.

-Analyzing customer needs, getting feedback, and Quality Assurance on identified errors
-Choosing the best solution to solve a problem; rectifying, adjusting, and also following up to ensure proper resolution.
-Remind the customers about periodic maintenance of the rental vehicle when the
vehicles are due for service.
-Receive customers for periodic services, open job cards, and attend customer’s
inquiries and complains

-Follow up & resolve customer complaints via phone, email, mail, or social media.
-Assist with placement of orders, refunds, or exchanges.
-Answer questions about warranties or terms of sale.
-Maintains confidentiality of the customer data
-Advise on company information.
-Use telephones to reach out to customers and verify account information.

-Rapid response to respond to all complaints from customers and start using the tools available to solve these problems.
-Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.

-Prepare the daily financial reports.
-Monitor the internal & external inventory.
-Follow the movement of the inputs & the outputs.
-Documents financial transactions by entering account information