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Mohamed Saeed, Hotel Supervisor

Mohamed Saeed

Hotel Supervisor·Seagull Hotel

Saudi Arabia

Bachelor's degree, Faculty of Education English Department

Work experience

Total years of experience: 7 years, 5 months

Hotel Supervisor

February 2025 - Present

Seagull Hotel

Jeddah, Saudi Arabia

February 2025 - Present

• Direct daily hotel operations including front desk, room assignments, and guest services, ensuring 100% customer
satisfaction across all touchpoints.
• Resolve guest complaints promptly and professionally, maintaining high service standards and consistently positive online
ratings.
• Manage and schedule multi-departmental staff across housekeeping, maintenance, and food services, optimizing
workforce allocation to reduce costs while sustaining quality.
• Monitor facility maintenance and supply chain processes to guarantee seamless, uninterrupted service delivery.
Company industry:
Hospitality & Accomodation
Job role:
Management

Hotel Supervisor

January 2024 - January 2025

HMM Residential Units

Jeddah, Saudi Arabia

January 2024 - January 2025

• Directed full-cycle hotel operations across all departments: front desk, housekeeping, maintenance, and food services.
• Maintained service excellence by responding proactively to guest feedback, improving satisfaction scores and online
ratings.
• Optimized staffing schedules through efficient workforce planning, balancing operational cost reduction with quality
delivery.
• Oversaw supply chain and facility needs, ensuring continuity and consistency in daily operations.
Company industry:
Hospitality & Accomodation

Branch Manager

October 2022 - December 2023

J&T Express

Fayoum, Egypt

October 2022 - December 2023

• Coordinated daily logistics workflows, ensuring Branch Admins and field Sprinters executed tasks efficiently within strict
deadlines.
• Managed HR reporting covering employee attendance, AWOL cases, and resignations in collaboration with regional HR.
• Boosted Drop Point performance through targeted marketing plans and promotional campaigns, increasing local brand
awareness and client acquisition.
• Mentored and coached logistics personnel, improving delivery accuracy, speed, and overall team performance metrics.
Company industry:
Distribution, Supply Chain & Logistics

Sales Manager

January 2022 - January 2022

Vodafone

Fayoum, Egypt

January 2022 - January 2022

• Led a high-performing sales team to achieve and exceed strategic monthly revenue targets through structured motivation
and KPI tracking.
• Drove consistent revenue growth by coaching staff on advanced upselling and cross-selling techniques across Vodafones
product portfolio.
• Enhanced store performance by analysing visit reports and implementing corrective action plans to improve service
delivery metrics.
• Reduced customer complaint rates month-over-month through proactive issue handling and structured staff training on
conflict resolution.
Company industry:
Telecommunications

Sales Representative

October 2020 - January 2022

Vodafone

Fayoum, Egypt

October 2020 - January 2022

• Consistently exceeded monthly sales targets by identifying customer needs and delivering tailored product solutions with
high conversion rates.
• Conducted cost-benefit analyses for existing and prospective clients, securing long-term service contracts.
• Built and maintained strong client relationships, achieving high customer retention and generating repeat business
opportunities.
Company industry:
Telecommunications

Restaurant Manager

August 2019 - October 2020

Bahia Restaurant

Fayoum, Egypt

August 2019 - October 2020

• Deliver exceptional customer service to enhance satisfaction and loyalty.
• Resolve customer complaints swiftly and effectively, ensuring a positive experience.
• Organize and supervise team shifts to optimize operational efficiency and productivity.
• Forecast inventory needs for merchandise, supplies, and cleaning products to maintain stock levels.
• Implement training programs to elevate team performance and service quality.
• Analyze sales data to drive strategic decisions and improve store performance.
• Foster a positive work environment that encourages collaboration and employee engagement.
• Utilize strong leadership skills to motivate staff and achieve sales targets.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Supervisor

September 2018 - July 2019

Bahia Restaurant

Fayoum, Egypt

September 2018 - July 2019

• Engaged with dining customers to assess food quality and service, enhancing overall guest satisfaction.
• Monitored cash flow effectively, ensuring accurate financial reporting and timely settlement of outstanding bills.
• Resolved customer complaints with a focus on professionalism, fostering a positive dining experience and encouraging repeat business.
• Developed strong communication skills through direct interaction with customers, contributing to a collaborative team environment.
• Implemented best practices in customer service, leading to improved operational efficiency and customer loyalty.
• Leveraged problem-solving abilities to address issues swiftly, maintaining a high standard of service in a fast-paced environment.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Customer Service & Call Center Representative

October 2017 - January 2018

Majorel (Outsource)

Beni Suef, Egypt

October 2017 - January 2018

• Handled high-volume customer inquiries and complaints, providing accurate information and effective, timely resolutions.
• Collaborated with management to identify recurring service gaps and implement process improvements based on
customer feedback trends.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Fayoum University

July 2018

July 2018

Bachelor's degree, Faculty of Education English Department

Egypt

GPA (rating): Very good

GPA (rating): Very good

التخصص في اللغه الانجليزيه واتقان جميع برامج ميكروسوفت اوفيس

Skills

Retail Management
Expert
Retail Management
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Store Management
Expert
Store Management
Expert
Logistics Management
Expert
Logistics Management
Expert
Sales Management
Expert
Sales Management
Expert
management
Expert
management
Expert
sales
Expert
sales
Expert
Customer service
Expert
Customer service
Expert
customer Handeling
Expert
customer Handeling
Expert
Sales Management
Expert
Sales Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Negotiation
Expert
Negotiation
Expert
Logistics
Expert
Logistics
Expert
Operation
Expert
Operation
Expert
Administration
Expert
Administration
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Team Management
Expert
Team Management
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Leadership
Expert
Leadership
Expert
Teamwork
Expert
Teamwork
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Retail
Expert
Retail
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Secretarial
Expert
Secretarial
Expert
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
COST BENEFIT ANALYSIS
Intermediate
COST BENEFIT ANALYSIS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
HUMAN DEVELOPMENT
Intermediate
HUMAN DEVELOPMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SALES
Intermediate
SALES
Intermediate
WORD PROCESSING
Intermediate
WORD PROCESSING
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
in Computational Thinking and its Importance in Education
Powerful Presentation skills
in Phonetics
learning design
English for Life' 'conversation''
Freelance Writing
Microsoft Excel from Zero: Functions, Formulas & Shortcuts
International Computer Driving License (ICDL)
English words / The Building Blocks of English Grammar
in (Human Development)
Human Development
Jul 2020 - Aug 2020
ICDL
Mar 2019 - May 2019
Training
Conversation
Fayoum University
Translation
Fayoum University

Hobbies and interests

Table Tennis
Football