Freelance Lean-Six Sigma & Quality Management Consultant/Instructor
Freelance
مجموع سنوات الخبرة :20 years, 4 أشهر
• Work in coordination with the client’s senior leadership priorities to analyze, and assess critical activities affecting policy, organizational guidance, and developmental processes.
• Develop recommendations for the client leadership to achieve strategic mission goals and objectives.
• Lead the execution of enterprise-level or other priority LSS projects.
• Individually complete client defined/assigned projects as needed.
• Assist clients with project identification, selection and prioritizing.
• Assist with overall data analysis, conclusions and presentations related to project completion and findings.
• Provide coaching to client resources to facilitate completion of projects.
• Provide coaching for client executive leadership and other designated personnel in the use of LSS tools and methodology.
• Train and coach project sponsors to drive project execution.
• Train and coach LSS Black Belts and Green Belts through project execution.
• Ability to understand all deliverables and associated contractual requirements (i.e. status reports, invoicing, etc.).
• Understands the basic principles of project management, as described by Project Management Body of Knowledge.
• Prepares required status reports based on contract requirements.
• Drives Platinum Standard of Performance - Site / Program
• Leads Transformation projects (Digitization / Transformation) in the site working closely with the Geo Lead and the Functional Leads
• Leads projects and delivers QNI / CM Benefits for the Programs in the site through DMAIC, Lean, Variation Based Management and Other Quality tools
• Mentors Green Belt and Yellow Belt Projects in the Site
• Trains SD/Functional groups on Lean Six Sigma Methodologies
• Provides direction to the Performance Managers and Business Analysts to achieve internal and external goals by exemplifying the core values of the organization: Integrity, leadership, people, clients and entrepreneurial spirit.
• Leads the Site OE team in supporting the Service Delivery team in achieving client and employee satisfaction while earning maximum potential revenue and margin through sustainable and repeatable strategies following Sutherland’s Model of Excellence
• Leads the Site OE team in process improvement activities through reduction of variation and waste
Job Description:
• To facilitate continuous improvements by focusing on and reducing biggest losses in all areas in terms of output, quality and waste.
• To work with cross functional teams on 24-hours basis for applying the appropriate TPM tools and methodologies to achieve these results.
• To continuously monitors performance and benefits of C.I. approaches via Cost benchmarking, score cards, Loss Structures and TPM Self-Assessment etc. and recommend appropriate remedial actions.
• Coach and train site teams in TPM tools and techniques.
• To identify and deliver continuous improvement activity across the business through employing process improvement methodologies and the application of innovative thinking.
• To work with key business stakeholders, and multi-jurisdictional ‘LEAN champions’, to build a continuous improvement environment to support an ongoing program of change.
• To lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutions.
• To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
• To identify trends and process variations as part of establishing a continuous improvement monitoring system.
• To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy.
• To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.
• To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
• To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times.
• To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.
• Guiding the maintenance of the Integrated Quality Management System (ISO 9001, 14001, 18001) on an organization level as well as a departmental level
• Responsible for Customer Operations Performance Center “COPC” certificate.
• Managing and ensuring the success of multiple process improvement projects using the six sigma methodology.
• Review the design and analysis of internal employee satisfaction surveys covering all internal services provided to Xceed employees as well as the annual climate satisfaction survey.
• Responsible of any new accounts processes.
• Enhancing internal and external analytical reports.
• Review operational big projects improvements to achieve performance targets.
• Ensure implementation of calibration sessions to achieve quality results improvements.
• Assist in Formulating quality strategies and policies and ensures their consistency with the overall strategic plan.
• Assist in planning, Implementing & maintaining the integrated Quality Management Systems throughout the organization.
• Reviews quality audits and Management System.
• Enhancing the Voice of the Client (VOC) for the organization.
• Design and delivery of quality awareness and training.
• Responsible for subordinates KPIs and performance achievement.
Company Industry: Icecream Factory (IceMan) - Chips Factory (V-Cut) - Snacks Factory (Cracky) - Chocolate Factory (Damas) - Biscuit Factory (Lanza).
Job Description:
• Manage quality control laboratory procedures and interpretation of results. Provide credible laboratory data and quality management.
• Manage quality issues throughout plant. Provide SOP development and troubleshooting support in problem resolution.
• Increase productivity by effectively managing employees. Ensure products are of the highest quality to meet company standards and customer specifications.
• Receive, review and communicate customer complaint information to appropriate facility.
• Manage and lead food safety team and maintain CCPs and OPRPs throughout factories.
• Lead multi-plant QA-QC meetings to review corrective actions on consumer complaints.
• Monitor sanitation program using Lab supplied data.
• Manage regulatory requirements and ensure local, state and federal compliance. Oversee customer inspections, third party audits, inspections and certifications (Iso 22000- Iso 9001- Iso 14001).
• Maintain a safe work environment for employees and visitors by adhering to company policies and procedures for safe work practices and conditions.
• Accountable for compliance with all Iso 22000 & HACCP guidelines and regulations to maintain Food Safety and Quality standards for all products.
• Organize and manage multiple tasks simultaneously and help employees adapt to changes in the business environment.
• Meet company production and profit goals, responsible for positive budget results to achieve results at or below budget projection.
• Lead continuous improvement activities (Lean Manufacturing - Six Sigma Projects)
• Lead multi-plant QA- QC meetings to develop and improve quality standards.
• Work with Human Resources to provide required training to employees.
• Implement work schedules and instructions. Responsible for daily timekeeping for employees.
• Identify and investigate cost saving opportunities.
• Deliver measurable improvements utilizing continuous improvement strategies.
• Implement standard processes and appropriate actions to reduce variation and eliminate waste.
• Provides leadership & coaching for CI specialists necessary to drive results.
•Conduct & supervise the introduction or modification of all products trials.
•Participate in the Food Safety Team to maintain The FSMS.
•Serve as the Internal Audit Team Leader to audit, maintain, & Improve MS.
•Act as the Plant Duty Manager Twice per month.
• This role will be instrumental in implementing systems to drive OEE, eliminate minor stops, breakdown reduction, and increase mean time between failures.
• Employ continuous improvement tools (for example, Lean, Six Sigma) and scientific and statistical expertise to perform root cause and correlation analysis to identify and develop corrective actions for solving service and process failures.
• Serves as the methodology expert (as in Lean, Six Sigma, or other chosen approach).
• Facilitate cross-functional project teams that are focused on key success factors.
•Develop internal training programs and train, coach and mentor all levels of the organization, from entry-level to management in continuous improvement techniques and promote continuous improvement methodologies across the organization.
•Coordinate & facilitate with symbios consultants implementation of 20 keys approach throughout the organization.
• Test and define conforming and non-conforming finished products according to standards and isolate non-conforming items.
• Reporting non-conforming items to business excellence manager.
• Preparing daily reports for production status and laboratory tests also performing capability & control charts analysis.
• Handling a benchmarking for all the company products and comparing them with competitors.
• Handling and justify customer complaints and send a feedback to CSD.
•Issuing calibration plan for all QC Lab equipments.
• Planning and conducting internal audits to maintain compliance with certification requirements (ISO 9001:2008, ISO 14001:2004, OHSHA 18001:1999).
• Conducting processes audits to verify compliance with manufacturing / Non-manufacturing processes operational manuals (SOPs) and Five S system.
• Responsible of problem solving process and quality improvement programs (Six Sigma-TPM).
• Performing waste, cost reduction, and R&D studies.
• Ensuring implementation of the company code of ethics and maintain health & safety environment.
• Promotes Quality awareness to the staff and provides Quality awareness to newly hired personnel.
• Test and define conforming and non-conforming finished products according to standards and isolate non-conforming items in both Mill and convert plant.
• Reporting non-conforming items to QC manager.
• Preparing daily reports for production status and laboratory tests.
• Preparing expiry schedules for different products in the food section.
• Preparing samples for outsource testing.
• Hold and isolate any expired products and supervise expired products execution.
• Preparing expiry schedules for different products in the food section.
• Preparing samples for outsource testing.
• Hold and isolate any expired products and supervise expired products execution.
• Granter: Nile University in cooperation with George Washington University-USA & IESE Business School, University of Navarra-Spain. • Graduation year: From September 2015 to July 2020. •GPA: 3.50 • Course Scope: • Accounting: Financial Accounting. Managerial accounting. • Finance: Financial Management. Corporate Finance. Investment management. • Economics: Macroeconomics. Microeconomics. Decision Analysis. • Business Administration: Corporate Strategy and international competitiveness. Competitive strategy. • Operations Management: Operations management. Supply Chain Management. Project Management. Quantitative Methods for Business. Innovation Management of technology and product Development. • Management: Organizational Behavior. Management and Leadership. Interpersonal Skills and Communication Management. Business Information Systems. Management of Small and medium Enterprises. Entrepreneurship. • Marketing: Marketing Management. Sales Management. Marketing Research. Marketing Strategies.
• Course Scope: • Introduction to COPC • An Introduction to the Contact Center Industry • Inbound Phone Service Management and Metrics • Cost, Efficiency and Productivity Metrics and Management • Workforce Management Introduction: Forecasting, Staffing, and Scheduling • Workforce Management Introduction: Real Time Management • Quality in the Contact Center: Common Pitfalls and How to Avoid Them • Customer Satisfaction and Dissatisfaction • Deferred Transactions Management and Metrics • Recruiting, Hiring, Training, Skills and Knowledge Verification • Good Graphing Tips for Contact Center Professionals • How to Review Data and Reporting with CUIKA • Measuring & Managing Absenteeism and Attrition
•Graduation year: From December 2011 to July 2012. •IQF Score: Master Black Belt. •Course Scope: 1. Define: o Why do Six Sigma o How to deploy Six Sigma o Voice of the Customer o Project Definitions o Project Financials o Matrices and Deliverables o Project scheduling o Change Management. 2. Measure: o Process definition o Defining process matrices o Establishing process Baseline o Control charts for Variables and attributes o Lean Thinking o VSM” Value Stream Mapping” current state. 3. Analyze: o Analyzing Value Stream o Distributions o Sampling Tests o Confidence Intervals o Hypothesis testing o Linear Regression o Multiple Regression o Design Selection o Measurement Systems Analysis o Analyzing Sources of Variation. 4. Improve: o Tools o Models o Transformations o DOE Introduction o Response surface o Simulation o 5S o KaiZen and PUL o Single Minute Exchange Die SMED o Poka-Yoke and Jidoka o Future state value stream mapping VSM o TPM ”Total Productive Maintenance”. 5. Control: o Tools o Serial Correlation o Multivariate Control Charts o Design for Six Sigma o Control Plan o Review exercises and discussion.
•Graduation year: From May 2009 to July 2010. Grade: Excellent. Diploma Scope: • Basic Six Sigma breakthrough improvement process. • Statistical quality control. • Planning for top quality. • ISO 9001, 14001, Malcolm Baldrige Award & managing internal audits. • Managing the quality functions. • Project management.
Bachelor degree in Chemistry and Zoology