Office Manager
Mobiserve Holding
Total years of experience :12 years, 0 Months
- Look for good resolutions in order to have a good quality at the lowest prices.
- Planning to the regional scope, HR, activities schedules, spare parts, costs and admin tools.
- Managing individuals efficiently and working well under minimal supervision.
- Regular meetings with “Direct Managers, HR, CRM, QC, IT and Sorting Departments” as regional representative to know their requirements and handle their requests, In order to increase cooperation between the different departments of the same company.
- PMO meetings to discover problems and get over them like FMEA "Failure Mode and Effects Analysis" as an example”.
- Instructions on workstation setup to reduce eyestrain, repetitive strain injuries and back pain in order to strengthen my relationship with my work team to create an appropriate work environment.
- Suggest new ideas on focusing on decreasing procedures implementations, which take long time to watch out our quality.
- Regular meetings with my team to discuss their obstacles and overcome them.
- Monthly assessment of my stuff to prepare to the quarterly evaluation.
- Defining and rearrangement the job descriptions to reach the maximum level of success.
- Possessing the ability to make quick appropriate decisions under critical circumstances.
- Solving critical problems which could not be handled by Team Leaders.
- Daily and monthly reports describing results of previous days and previous months, such as “KPI’s, DPR, delivery and collecting percentage reports.
- Supervision on my assistant's duties and ensure implementing their tasks on a secure path.
- Dealing with any other departments’ inquiries and reply on their requests on time.
- Analyze and study deliveries and returns and define their variable factors.
- Solving critical problems which could not be handled by my assistant.
- Providing leadership, planning, organizing, supervising, and schedule maintenance staff.
- Professionally coaching my assistant to get a regulatory system in my absence.
- Managing representatives and overcome all their obstacles from A to Z. Otherwise a critical problem will be professionally escalated to my managers.
- Prepare daily reports for my Team Leader to be sent on time.
- Check on the returned shipments before returning them to the client by recalling customers and ensure their return reasons.
- Work as Data entry, Sorting specialist, QC agent and Call Center agent, even suggesting new projects as CRM agent.
- Try to meet customers’ expectations by providing a better quality of service.
- Handling any kind of problem concerning our representative and customer.
- Reorganize the conflicted areas between representatives by rezoning their areas.
- Deal with complaints and investigation with representatives to decide penal them or not.
- Informing all representatives about new issues instructions through daily or weekly meetings.
Faculty