Operational Director / Projects Manager
Aman Group
مجموع سنوات الخبرة :30 years, 1 أشهر
Ministry of Internal Affairs subsidiary Operational Director / Projects Manager
• Operationally, responsible for 2 public projects * Roadside Assist (35 winches) and vendors management. * Mobile Traffic Units (40 units) creating & implementing new process and SOP.
• Commercially, creating a very competitive selling points based on citizens surveys and needs, successfully landing new customers, and integrated call center operations and management.
• Financially, controlling our cost levels and monitoring the project profitability with the ministry of interior affaires.
Airfreight, customs Clearance, Transportation, warehousing and distribution
Create New Business strategic plan for the company.
Start Finance and HR & Admin Departments.
Land 2-3 strategic recruitment companies.
Deal Closures for new customers “Uber, Souq, Awok, ...etc.”
Contracts and claims Handling and CAPA.
“On Time 360” courier system super user.
“Wing platform application expert.” Souq Partner”.
Create/Monitor our SOP and operational working instructions.
Fleet Management “85 Bikes and 20 Vans”.
COD handling process and reconciliations.
Start Pick and Pack business “Warehousing, packing and deliveries”.
Start Market Place collection and deliveries “B2B”
Start the Corporate Services “B2C and B2B” with Multinational companies and banks “Messenger Service”.
Operations Manager to www.MySky / E-Commerce Platform
Depts .. Trusted Stores, Catalogue Mgmt. & Delivery.
Develop the current team and create new JDs
Increase our Trusted Stores acquisition power and data base.
Enhancing the current catalogue & products.
GITEX Shopper preparations and management.
Improve the delivery process.
New Role assigned ... Group Supply Chain & Logistics Manager.
Initiate new warehouse and enhance process “DXB & AUH.
Initiate procurement dept. and process creation.
Initiate Logistics dept. and process creation.
Fleet Management, and process creation
Initiating a new business set-up.
Recruitment of qualified staff, and visas handling with DAFZA.
Marketing, branding attending events and exhibitions.
NAFL & FIATA subscription, Calogi and E-Mirsal 2 activation.
Build connections with Airline, Shipping Lines, etc.”
Proper transportation and warehousing vendors.
Creating Operational WI, Commercial plans, Targets and KPIs.
Airfreight, Ocean Freight, Air Charters and trading activities.
Group Fields, Reefer containers Maintenance and Repair, Spare parts trading, Container Box Repair, Bonded Dry Deport unit, Genset Trade & Lease, Land Transport, Shipping Agency” NVOCC”, Freight Forwarding, ISO & Flexi tanks “Trade & Lease and Heavy Equipment Trade and Lease, Reefer Container agency for Carrier TransiCold, Daikin, Thermoking and Star Cool.
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New Products, Heavy Container lifters, Transportation, Shipping Agency, Spare parts trading, Flexi / ISO tanks operator and Freight Forwarder.
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Expansions, vertically by spreading our workshops in all the Egyptian ports, and opened new branch in Kenya.
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Container agency for Carrier TransiCold, Daikin, Thermoking and Star Cool
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New Products, Heavy Container lifters, Transportation and fleet management,
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The Group of companies was lifted up to the next level of performance, productivity and profitability 38%. - Agency/audit pass for the 4 reefer manufactures. - Successful Marketing
•Responsible for a determined effort to manage the airfreight business unit in Egypt with special focus on developing its strategic, financial and operational results.
•Liaison with carriers regarding freight rates to/from the respective country.
•Liaison with regional airfreight management regarding the administration of upkeep carrier contracts
•Monitoring and enforcing country regulatory compliance with regard to global trading conditions
•Reviewing and assessing the requirements of bids generated internally and externally
•Ensuring that negotiated rates get to local sales colleagues in a prompt and efficient manner
•Providing competitive pricing for realistic client specific opportunities
•Assessing the routing of both new and existing business to ensure maximized profitability
•Producing a personal Target Sales Pipeline to maximize the segmentation criteria
•Working with the Cai ZV to facilitate the generation of new business from a) potential and b) existing company contacts
•Implement and monitor ongoing account profitability reviews
•Assisting local sales in key account implementation including preparation of clients' SOPs
•Participating occasionally in presentations to customers
•Take full responsibility for the department P/L and for the preparation, presentation and implementation of budget / Targets
•Responsible for the labour cost/control within his department
•Provide market and product related information as/when required
•Promote KN AF Products to customers
•Monitor development by BOXI and manage corrections
•Identify and address training needs within the department, in co-operation with senior management
•Ensure that all QSHE directives (incl. code of Conduct, Ethical Behaviour, FCPA etc.) are implemented and applied
•Negotiations with carriers/subcontractors and/or other third parties on applicable rates, tariffs, schedules etc.
•Management and supervision of assigned personnel
1. Airfreight Supervisor (Operations)
July 2008 - December 2010
• Establishing strong, long-lasting business relationships with customers and suppliers.
• Responsible for the operational and strategic results of the airfreight business unit.
• Regularly visit clients and close interaction with the sales department.
• Maximize revenue and profitability on existing clients and developing tactical sales opportunities.
• Ensure strict adherence to the credit control guidelines.
• Oversee the timely processing of invoices, in line with the internal finance controlling regulations.
• Manage and monitor operations to ensure the highest standards of customer care are achieved at all times.
• Oversee workload to ensure adequate resources are available to ensure all requests are carried out to the pre-set service levels and standard procedures in a timely manner and in line with the client instructions as well as corporate standards by SOP.
• Provide regular market intelligence and feedback to staff and upper management.
• Tenders and business proposals.
• Managing key accounts.
• Ensure that all employees and living our values.
• Handling import/export requests from overseas affiliate offices and local clients.
• Checking documentation accuracy to assure smooth import/export procedures.
• Full coordination with customers, containment of clients’ complaints and concerns up to operations’ consummation.
• Monitoring adherence to import/export customs procedures.
• Planning pricing for logistical local services, and contributing in global tenders (interaction with major airlines).
• Handling and issuing clients invoices, and monitoring outstanding payment.
• Directly contributing in achieving the monthly target budget using global techniques and methodologies.
• File closing and reconciliation with Accounting and Finance departments.
• Assigned to conduct and prepare monthly reports reflecting contribution margin (CM1), market status and major clients’ contribution, and same for the annual achievement report and presentation to the top management.
2. Land Side Services Supervisor (LSS) May 2007- Nov 2007
• Initiating a new trucking activity (owned Trucks)
• Purchasing our own trucks.
• Hiring drivers & co drivers, and setting the business map.
• Cost centre control, day to day operations.
• Setting/achieve the trucking budgets.
3. Land Side Services (Acting as branch manager) Oct 2005 - Nov 2007
• Initiating a new branch at Suez Canal Container Terminal (SCCT).
• Monitoring & controlling the custom clearance process.
• Solving & facilitating all the challenges with the relevant authorities.
• Handling the trucking moves from/to SCCT & Controlling the day-to -day operations.
• Seafreight Account Manager.
4. P&G Implant project Oct 2005 - Nov 2007
• Handling all the import and export operations inside P&G.
• Developing our performance and increase our share with P&G.
• Responsible for current account for P&G with the customs.
• Arranging the material release plan with the warehouse according to the material available stocks.
• Avoiding the RUN-OUT of a material and ensuring safety stocks are adhered.
5. Maersk Air (Airline) Dec 2000 - Nov 2001
• Initiating Maersk Air branch in Egypt & enhance its image.
• Studying the Egyptian market.
• Setting the company’s new price lists and SOP.
• Responsible for loading, unloading, booking of the aircraft (B737-200).
• Expert in using the TACT rules books.
• Expert in using the Dangerous goods books.
• Operational tasks (SITA booking, manifests and typing the AWBs).
• Loading and unloading cargo on our aircraft (A320).
Effective communication and negotiation.
Market/operations intelligence.
Familiarity with stressful work environment.
Awareness of global market status and commodities, as well as global trade movement and trend.
• Checking PAX passports and VISA.
• Checking & confirming the PAX bookings.
• Giving them the immigration & Boarding cards.
• On board problem solving.
• Missing cargo reporting.
Teamwork and managing subordinates.
Practicing technical knowledge.
Proper dealing with governmental bodies and related regulations.
Excellent customer service.
1st Semester 2007: Economic theories (Micro & Macro economics), Customs Legalizations & Custom Clearance, International Shipping Regulations and sea transport management, International Logistics. 2nd Semester 2007: Supply Chain Management, International Marketing, Airfreight and Inland transportation management, Theory of International Trade. 3rd Semester 2008: Risk & Insurance management, Negotiations Management, Finance of International Trade, E-commerce. 4th Semester 2008: Commercial Law & Arbitration, Project management and Decision Making, Import & Export Operational management, Theory and systems of Int’l trade.
Accounting
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