Mohamed Sayed-Ahmed

Lead technical team (CNC - Development)
Support customers in technical issues,
Train customer’s IT stuff,
Install JD Edwards
Upgrade JD Edwards from Old releases to 9.2
Migrate JD Edwards servers from Microsoft windows to Linux Platform
Support Business consultants
Implement JD Edwards OVR
Setup Security
Applying updates (ESUs ASUs Tool releases)

-Upgrade JD Edwards E812 to E910
-Migrate database from SQL server 2000 to Oracle 12c
-Install OVR
-Install Application Interface Services Server (Mobile Server)

• Analysis, design, implementation, ongoing maintenance and support of functional aspects related.
• ERP project Coordinator and controls the implementation life cycle for functional configuration maintenance for support areas.
• Leads a team of functional business analysts responsible for delivering functional requirements to the technical development team for business solutions, and for delivering application solutions to the business.
• Support the functional business analyst area to ensure that business requirements are viable within the JDE application architecture.
• Oracle JD Edwards Responsibilities :-
- Architect and Maintain the JDE infrastructure resolving JDE, Network and Databases outages.
- Installation, Upgrades, Updates to Base System.
- Change Management.
- System Administration.
- Security, Performance Tuning, Package Building and Deployment.
- Business Data refresh and Go Live Support.
- ESU and ASU install (Electronic Software updates).
• DBA and System Administration Responsibilities:-
- Backup and restore the database.
- Verify the data integrity.
- Review the security, users and roles.
- Database performance and tuning.
- Support development and testing.
• Oracle BI :-
- Integrate JDE with OBIEE.
- Use OBIEE and XML publisher to change the default JDE report design and layout.

•Implement ERP package including (Manufacturing Management - Financial Management - Supply chain Management - HR Management).
•Conduct meetings with software supplier for any modifications needed.
•Test system modules, prepare list of customization and bugs.
•Assist software vendor in solving technical issues and needs.
•Modify existing ERP reports to suit our business requirements.
•Provide all required trainings and documentation for the Business users

• Manage and support ERP system modules.
• Manage and support Retail Management system.
• System Trouble shooting and user support.
• .Analyze and develop Pivot reports for business process.
• Manage Oracle Database 10g.
• Operate backup and update procedures for databases and applications.

•Opening and closing customer services help desk
•Coordinating a team of 10 customer services staff
•Setting time tables and work schedules
•Managing work Rota and payroll hours
•Answering the telephone to deal with customer complaints
•Main point of contact between customers and senior management

•Opening and closing customer services help desk
•Answering the telephone to deal with customer complaints
•Main point of contact between customers and Team leader