Vice President - Business Development & Operation
Encore Facilities Management Group Inc.
Total years of experience :31 years, 7 Months
• Currently managing the entire portfolio of the company consisting of various accounts in British Columbia
• Addressed customer needs by immediately resolving conflict, inspiring long-term customer relationships
• Took over a 19.3 million CD$ budget and turning it around to a set target of 25 million CD$ in the first fiscal year.
• Implemented cost cutting and organic growth development plans by restructuring various departments
• Experience in maintenance schedules and preventative maintenance schedules such as replacing of electrical fittings, wiring issues, building integrity, Fire & safety, AC systems, refrigeration systems maintenance schedules, integrity and adherence to building codes and standards, landscaping requirements, exterior window maintenance and implementing schedules
• Produced and implemented a turnaround plan to achieve business targets and refine budgets to increase revenue
• Initiated and put in place a sales team consisting of sales managers and a call centre
• Revamping entire team by laying off under achievers and hiring fresh talents
• Meeting and conducting interviews with present clients in providing customer support and proposing value added services to retain and satisfy customers.
• High profile customers include Honeywell, big box Retail stores chain, big box grocery stores chain, multistory buildings, Landscaping services, parking lots maintenance and managements, security services.
• Managed complete maintenance operations of major retail and grocery store chains and commercial clients in western Canada region - Overseeing an annual budget of 23.2 CD$ million.
• Providing leadership and direction to a large team consisting of divisional managers, supervisors and a large team of employees and contractors.
• Management of retail customers such as Shoppers Drug Mart, Loblaws Inc, Toys R Us, Staples, Home outfitters, Hudson Bay Company, Zellers Canada, Distribution Centers, High rise and low raise buildings, malls, commercial complexes and major corporate facilities clients including Big Box retail chains.
• Addressed customer needs by immediately resolving conflict, inspiring long-term customer relationships
• Experience in managing multi million dollars budget and assigning budgetary requirements to various projects, departments and ensuring profitability, customer retention and provision of services in accordance with contractual obligations.
• Experience in maintenance schedules and preventative maintenance schedules such as replacing of electrical fittings, wiring issues, building integrity, Fire & safety, AC systems, refrigeration systems maintenance schedules, integrity and adherence to building codes and standards, landscaping requirements, exterior window maintenance and implementing schedules
• Monitoring KPI throughout assigned portfolio
• Ensure standard of service levels are being maintained
• Trained Managers, Supervisors and crew as necessary - Time Management, Customer service
• Set improvement targets and developed procedure to help attain goals
• Ensured facilities are maintained consistent with best practices re: energy conservation, carbon footprint reduction, and other relevant environmental standards. Implemented “going Green” initiative
• Create weekly quality assurance reports, monthly budgetary reports and annual reports.
• Developed strong relationship with direct clients and facility managers
• Arranged for, supervised and assigned the work and coordinated all custodial/janitorial functions/services. This would include carpet maintenance, office, warehouse, washrooms, locker rooms, meeting rooms, Electrical maintenance, building integrity reports, kitchen/cafeteria/recreation centre and all common area and special area cleaning and maintenance. Managed and directed, Managers, director of operations and Supervises and oversaw the assignment of scope of work of custodial employees.
• Carry out unannounced inspections throughout portfolio
• Carry out repeat inspections to ensure quality improvement
• Pro-actively liaised with key account decision makers on a weekly basis
• Set up regular bi weekly walk through/site inspection schedules with Managers & Clients
• Managed allotted Managers, Supervisors and crew and prepared payroll / Budget reports. Manage all recruitment, mentoring, coaching and professional development of staff such as Managers, Supervisors; that include supervision, training, and work direction/assignment of duties to meet operational requirements.
• Maintained equipment and parts inventory in line with pre agreed budgets
• Regularly discussed KPI performance with managers & supervisors and implemented improvement methods and schedules.
• Frequently travelling to various projects undertaken throughout the geographical territory & beyond to assure quality performance criteria is being maintained. Managed the maintenance of all equipments & machineries. Reduced supply wastage by training & educating staff.
• Generated weekly performance reports & monitored progress
• Designed, managed and executed contracts with in budgets.
• Preparing and implemented Ongoing related training for Divisional Managers, Supervisors and Crew
• Oversee relevant hiring and terminating of allotted staff in line with agreed budgets and performance.
• Member of affiliates such as BSCAI, BOMA, ISSA, CSSA, PRSM
• Managed a multimillion portfolio comprising of commercial and residential properties throughout Vancouver, Canada. Managed 7 5 star hotels and 2 5 diamond hotels. Also managed the maintenance operations of one of the biggest Casinos in Vancouver.
• Managed all operational aspects such as hiring, training, liaison with clients in designing effective schedules and cleaning and maintenance solutions
• Experience in maintenance schedules and preventative maintenance schedules such as replacing of electrical fittings, wiring issues, building integrity, Fire & safety, AC systems, refrigeration systems maintenance schedules, integrity and adherence to building codes and standards, landscaping requirements, exterior window maintenance and implementing schedules
• Sold services to clients, closed lucrative deals for the company
• Addressed customer needs by immediately resolving conflict, inspiring long-term customer relationships
• Increased profitability considerably, Rolling out new projects, procurement of cleaning & chemicals, supplies and equipment, enforcing quality standards, customer satisfaction, increased productivity, reduced cost, prepared quotes, costing, quality analysis, customer retention and customer satisfaction.
• Hiring overseas workers to keep costs under control
• Managed all recruitment, mentoring, coaching and professional development of staff such as Managers, Supervisors;
that include supervision, training, and work direction/assignment of duties to meet operational requirements.
• Memberships and affiliations with BSCAI, BOMA, ISSA, CSSA, PRSM, etc
• Oversaw daily sales targets were being met, motivated and coached sales staff, Implemented company policies, created innovative value added programs to clear store inventory, assisted in managing the day to day running of
the store.
• Planned, monitored and maximized retail budgets and product inventory, purchasing and sales.
• Worked closely with regional managers to coordinate and determine the most cost-effective marketing and hiring strategies, and align the organization with the business philosophy.
• Assembled the best possible sales team.
• Interview and selectively hire the most qualified candidates, provide time-efficient and thorough training and maintain the skills and well-being of current staff with motivational incentives and evaluations.
• Addressed customer needs by immediately resolving conflict, inspiring long-term customer relationships and creatively placing and rotating merchandise in a way that best catches customers' attention.
• Responsibilities included but not limited to: the general day to day operations of the entire organization. Organization consisted of various companies such as Travel agencies, Rent a car services, Road side assistance services, Alfa Romeo Vehicle dealerships, automotive garages, Automotive accessories dealerships, in all 18 group companies and over 300 employees. Sold services innovatively, sold huge numbers of automobiles and service packages.
• Addressed customer needs by immediately resolving conflict, inspiring long-term customer relationships
• Developed and implemented one of the biggest business association & contract in the country that helped increase revenue and market share by 300%.
• Founded and established UAE’s first road side assistance company and provided value added service to HSBC bank UAE.
• Was responsible for increasing productivity and increasing sales by 300%. Was commended for performance and was feted by the national media.
• Managed the department responsible for shipping out customer orders by land, air and sea. Tracked delivery schedules and made sure that clients received orders in a timely manner.
• Resolved issues pertaining to customer satisfaction, questions and replacement.
• Was involved in advertising and marketing initiatives of the company.
• Experience with logistics and materials movement and management.
Basic Civil Engg
