Store Manager
Al Futtaim Group
Total years of experience :8 years, 11 Months
• Delivery of operational standards within the store in terms of Visual Merchandising, customer service, stock maintenance, safety and security.
• Maintaining Brand integrity through display standards.
• Ensure proper security control of stocks in the store through the implementation of agreed delivery plans and by following company procedures.
• Work with the buying team to ensure the availability of stock as well as identify and propose actions for slow moving / fast moving stocks for an efficient stock turnover.
• Make sure IT systems are up and running without any business disruption.
• Planning, strategizing, accounting the stores sales and profits.
• Reviewing and evaluating monthly Profit and Loss Reports ensuring all reports are submitted to the Regional Manager, General Manager or relevant department.
• Developing marketing and promotional plans to boost the sales and profit levels of the store in coordination with the Marketing Department.
• Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimization.
• Ensure all employees are trained on customer service behaviors.
• Proactively monitors customer behavior and feedback to increase service levels.
• Monitors the performance of competitors in the market and identifies opportunities and threats are addressed and actions are implemented with coordination of the Regional Manager/General Manager and Function Heads.
• Monitors the performance of the store and benchmarks for sales growth.
• Responsible for hiring, training, development of employees.
• Motivating, supporting and monitoring staff performance in all aspects.
• Ensuring adherence to HR requirements and procedures.
• Financial management and control.
• Responsible for Process and compliance implementation.
• Work with the Regional Manager/General Manager in preparation of annual budgets relating to sales, manpower, revenue and operating expenses.
• Assisting Showroom Manager to develop and manage all showroom operations.
• Develop and achieve showroom sales budge in order to increase company sales and profitability.
• Holding responsibility for the showroom operations including sales of furniture, accessories, interior design, decorator and curtains/fabrics.
• Ensure proper attendance of customers entering the showroom.
• Increase villa projects through outdoor activities.
• Holding responsibility for a team of interior designer and sales staff and create the required team spirit and develop the harmony between the employees.
• Controlling the curtain workshop.
• Reporting on fast moving and slow moving stock and setting plans for slow moving stock.
• Ensure that showroom products are in excellent selling conditions.
• Ensure that proper price tags are put all time according to standards.
• Vising VIP outdoor sites when needed.
• Monitoring, managing and controlling the showroom activities.
• Monitoring the stock inventory and endorsing the store keeper reports.
• Recruiting and Supervising the activities of the sales staff.
• Meeting customers and responding to their requirements.
• Establishing relations with furniture/household and decoration materials.
• Preparing regular reports to the SRM, DGM and GM on sales and staff performance.
• Monitoring the financial statements of the showroom (prepared by the accountant).
• Participating in placing furniture/household orders.
• Ensuring that the furniture and other commodities are displayed according to the standards and VMs’ Instructions.
• Participating in the creation of the showroom policies and procedures and putting them into force.
•Maximize sales through effective planning and preparation to meet store sales targets.
•Cultivate a culture of excellent customer service, leading by example on the sales floor.
•Deal with customer complaints effectively and promptly.
•Direct, coach, support and delegate to the team, monitoring their performance to achieve store targets, Motivate the team and develop their potential.
•Ensure that company standards of housekeeping, grooming, presentation and professional conduct are maintained.
•Communicate effectively with team, passing on all relevant information at the right time.
•Constantly seek new opportunities to drive and create additional sales.
•Ensure accurate and timely reconciliation of cash, floats and petty cash.
•Contribute to managing the PoS system, including amendments, trouble shooting and error logging.
•Ensure goods received into and dispatched from store are checked and discrepancies are resolved.
•Ensure all company policies and procedures are implemented and monitored in store in conjunction with store manager.
• Personally contributed towards making a meaningful profit for the agency.
• Met all sales targets: significantly increased revenue and profitability and met all agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) as part of a large team.
• Advised on methods of sale, measured properties, wrote sale details and arranged advertising.
• Presented properties to potential buyers and negotiated sales on behalf of clients (buyers and sellers).
• Developed experience in all aspects of the agency work, residential markets, commercial properties, estate management, sales of agricultural land and property, and rental property.
• Increased sales by 30% during the last quarter of 2008.
• Increased revenue and profitability and met all agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Won various regional sales awards.
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