mohamed shabaan ibrahim

I am writing to outline my overall 12 years of dynamic and results driven experience in corporate sales management, supervision & control, administration, customer service, query resolution and relationship management. I believe I possess the skills, qualifications and vital experience necessary to make a very significant contribution to your organization.

I am a corporate sales Management professional in Travel & Tourism Industry. My core competencies include itinerary planning & pricing, hotel reservation tour packages, flight reservation and ticketing, tale booking and ground transportation. I am skilled in strengthening the company to lead in competitive markets, delivering innovative marketing concepts & strategies, streamlining operations and coordinating organizational tasks.

As you will note from resume, in my professional experience I have successfully achieved targets through initiating sales of Non-Air products that resulted in adoption of process among overall team and increased sales. Provided excellent customer service to corporate customers, ensuring to achieve repeat business and utmost customer satisfaction, thereby enhancing brand image and contributing in revenue growth. Successfully arranged group booking, advising special offers and packages and achieving sales targets with exceptional services and maintaining good relationships corporate clients.

I am now looking for a challenging role in a well-reputed organization. Being a focused, motivated and goal-oriented professional, I have consistently proven my ability to handle diverse responsibilities in crisis and pressure, while operating under rigorous deadlines. I am sure I can deliver similar results in your organisation.

Please do not hesitate to call me on +966-505431120 so we can arrange an interview to discuss my application in greater depth. I look forward to hearing from you.

providing help and advice to customers using your organisation's products or services
communicating courteously with customers by telephone, email, letter and face-to-face
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
issuing refunds or compensation to customers
keeping accurate records of discussions or correspondence with customers
analysing statistics or other data to determine the level of customer service your organisation is providing
producing written information for customers, often involving use of computer packages and software
writing reports analysing the customer service that your organisation provides
developing feedback or complaints procedures for customers to use
improving customer service procedures, policies and standards for your organisation or department
meeting with other managers to discuss possible improvements to customer service
involvement in staff recruitment and appraisals
training staff to deliver a high standard of customer service
leading or supervising a team of customer service staff
learning about your organisation's products or services and keeping up to date with changes
keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.