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Abbas Al Shakhoori, Contact Center Manager

Abbas Al Shakhoori

Contact Center Manager·Leejam Sport Company (Fitness Time)

Saudi Arabia

Diploma, Project Managment

Work experience

Total years of experience: 14 years, 1 months

Contact Center Manager

November 2021 - Present

Leejam Sport Company (Fitness Time)

Riyadh, Saudi Arabia

November 2021 - Present

Outstanding performing professional CS Manager with 12 years of experience in operation of Supply Chain, logistics, Express delivery, and sport. Work with Saudi Aramco, the biggest customer of the oil industry and sport. Establish the customer experience functions and satisfaction. Deliver exceptional service and resolve conflict operation issues. Effective communication and project implementation player with strong knowledge of
health and safety related to the operation environment.
Company industry:
Sports & Outdoor Activities
Job role:
Customer Service and Call Center

Digital Tracking supervisor

December 2020 - November 2021

Almajdouie

Eastern Province, Saudi Arabia

December 2020 - November 2021

Mountain and monitoring all the Fleet transportation trucks in/ out our kingdom.
supervised the team.
reports and KPIs, weekly, monthly, and daily.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Operation of Customer Service & call center Manager

April 2018 - November 2019

Naqel Express

Dammam, Saudi Arabia

I found this job using Bayt.com

April 2018 - November 2019

Outstanding performing professional CS Manager with 10 years of experience in operation of Supply Chain and logistic. Working mainly with Saudi Aramco the biggest customer of oil industry. Establish the customer service functions and satisfaction. Delivering exceptional service and resolving conflict operation issues. Effective communication and project implementation player with strong knowledge of health and safety related to operation environment. Expertise in:

 Relationship Building
 Team Building, Coaching, & Leadership
 Six Sigma Green Belt
 Health & Safety
 Customer Satisfaction
 Supply Chain & Logistic Life-cycle
 Project Management
 Performance Evaluation
 CS Policies and Procedure
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

QA, Customer Service and Claim Supervisor

May 2011 - May 2018

DHL Supply Chain-Exel Saudi Arabia

Eastern Province, Saudi Arabia

May 2011 - May 2018

Ensure that CS team provides an excellent customer services, turn up all customer needs in a timely manner, monitor emails, calls workflow & accuracy and communicate with operation & vendors to build strong and clear vision of customer aspirations and ambition.

Lead the team to achieve the customer satisfaction by organize team shifts, vacations and holidays.

Find solution for missing, damaged, wrong delivery shipments by coordinate and investigate with all project departments & branches in Dammam, Riyadh, Jeddah and Yanbu.

Training staffs to deliver high standard of customer service.

Meeting managers to discuss possible improvements to customer service functions.

Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Education

Alison

June 2017

June 2017

Diploma, Project Managment

United Kingdom

GPA (percentage): 95%

GPA (percentage): 95%

View attachment

King Fahad University Petroleum and Mandrel

February 2010

February 2010

Bachelor's degree, Associate Degree in Business Administration

Saudi Arabia

GPA (point): 2.3 out of 4

GPA (point): 2.3 out of 4

full time

Skills

Customer Service
Expert
Customer Service
Expert
Safety
Expert
Safety
Expert
Claims Administration
Expert
Claims Administration
Expert
Logistics Analysis
Expert
Logistics Analysis
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Management
Expert
Management
Expert
Outlook
Expert
Outlook
Expert
MS office 2010
Expert
MS office 2010
Expert
KPI Reports
Expert
KPI Reports
Expert
Comunication
Expert
Comunication
Expert
CPR
Expert
CPR
Expert
Vendor Coordination
Expert
Vendor Coordination
Expert
Safety
Expert
Safety
Expert
Time Management
Expert
Time Management
Expert
Customer Services
Expert
Customer Services
Expert
Logistic Analysis
Expert
Logistic Analysis
Expert
Claim Administration
Expert
Claim Administration
Expert
Analytical Skills
Expert
Analytical Skills
Expert
operation
Expert
operation
Expert
problem solving
Expert
problem solving
Expert
planning
Expert
planning
Expert
logistics
Expert
logistics
Expert
people management
Expert
people management
Expert
negotiation
Expert
negotiation
Expert
materials
Expert
materials
Expert
operations management
Expert
operations management
Expert
mobile
Expert
mobile
Expert
Customer Service
Expert
Customer Service
Expert
Claims Administration
Expert
Claims Administration
Expert
Logistics Analysis
Expert
Logistics Analysis
Expert
Quality Assurance
Expert
Quality Assurance
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert

Training and Certifications

Certifications
nebosh international general certificate
Sep 2015
Middle East Logistics Institute -MELI
Oct 2013
Middle East Logistics Institute -MELI
Dec 2013
Middle East Logistics Institute -MELI
Sep 2013 - Sep 2013
Corporate Courses
DHL Supply Chain
May 2013 - Jun 2013
DSC
DHL Supply Chain
Oct 2012 - Nov 2012
DHL Supply Chain
Nov 2012 - Nov 2012
DSC
DHL Supply Chain
Oct 2012 - Nov 2012
DHL Supply Chain
Oct 2012 - Nov 2012
DSC
DHL Supply Chain
Oct 2012 - Nov 2012
DHL Supply Chain
Oct 2012 - Nov 2012
DHL Supply Chain
May 2013 - Jul 2013
DHL Supply Chain
Jul 2013 - Jul 2013
Aramco
HAZCOM
Sep 2011 - Sep 2011
Aramco
Awareness
Oct 2011 - Oct 2011

Recommendations

Deleted User

Nov 2022

Nov 2022

Chief Human Resources Officer and Senior Vice President, Communications•Subordinate

I have a contract supply offer for you. If you are interested in this contract offer kindly contact me via my email "fionalaird3595 @ Gmail . com" for more details of the contract before I direct you to our company to apply for this contract officially. NOTE: Due to the restriction of pasting email addresses here, I implied a means of spacing my email. So, I would like you to combine/bring them together to get my correct email address. I will proceed in detail when I read from you. Best regards, Mrs Fiona C. Laird Chief Human Resources Officer and Senior Vice President, Communications Marathon Petroleum Corporation (USA) Email: fionalaird3595 @ gmail . com

Hobbies

  • Communication, Exercise & Fitness and travailing