Sales Executive
BOODAI AVIATION GROUP
Total years of experience :12 years, 6 Months
* Process the flight ticket, accommodation/hotel, and other travel related service request and cater to related customer queries on emails or telephone
* Negotiation and Contract Management
Identification of Potential Customers (including Market study)
* Credit Management (Evaluation, Approval, Modification)
* New Customer On-boarding (including Communication protocol, Customer file etc.)
* Customer Relationship Management (including complaint & query handling)
* Hotels booking( online -offline-allotment-xml-direct)
Annual Sales Plan and Budget
Management Reporting
General Forms and Templates
* Team partner who started Pegasus Airlines in Kuwait.
* Tours Executive in Srilankan Airlines.
* Process the flight ticket, accommodation/hotel, and other travel related service request and cater to related customer queries on emails or telephone
* Annual Sales Plan and Budget
* Customer Relationship Management (including complaint & query handling)
* New Customer On-boarding (including Communication protocol, Customer file etc.)
* Presenting our online system and training the travel agencies’ staff
* Ensure cascading of relevant communication to customers on regular updates and messages from airlines (non-availability of seats, change in fares).
* Negotiate with the suppliers and hotels
* Promoted the tours offers ( Brochures, Newspaper, social media & Travel agencies)
* Represented the Kuwait station in the regional meeting for Pegasus general sales agents in Turkey Apr 2015
* Bachelor of Law English department from Alexandria University (2011) * Session to prepare the Arabs arbitrators * Holding the title of an International Arbitration Counselor from faculty of law department of English(Alexandria University) * Graduated from Victoria College language High School (English Department) * Certificate of Achievement on Amadeus basic course * International Computer Driving License (ICDL) Program (New Horizons Academy).