Process Specialist
Cognizant Technology Solutions
Total years of experience :9 years, 2 Months
Working as Trainer for Google Media Action Support
Customer Support for Uber Eats
● Social Media Marketing, Finding frequent flyers list, Publishing Ads for Airlines, Cruise Lines and Hotels, Maintaining blog for a Travel website.
Industry BPO/IT Support/Gaming & Publishing
● Technical Support for games through Emails. Handled various technical issues arisen while playing online games such as Mafia Wars, Cafe World, Farmville under Zynga process and helping
users to publish books through Lulu publishing website
Industry BPO/IT Support/Sales & Marketing/Travel-Cruise Lines
● Customer Support for Cruise Lines such as Carnival, Royal Caribbean, Princess, Cunard, Celebrity, Norwegian, Holland AmericaLine, , Azamara. Checking availability of seats, preparing quotations.Used Amadeus software
Industry BPO/IT Support/Sales & Marketing/E-com
● After sales support through Emails. Resending good items for damaged items, checking delivery status.
