IT Support Engineer
National Aviation Services
Total years of experience :11 years, 11 Months
IT support engineer
• Installation, Maintenance & Troubleshooting of the systems
• Supporting all NAS IT Operations in Airport, Cargo and Head Quarters.
• Managing and resolving tickets in Nas IT helpdesk System.
• Configuring PC as per Nas Policy with staff profile.
• Supporting and installing office 365 for Nas users.
• Supporting and installing ERP and OLMS oracle system for users.
• Updating the system resources whenever they are available
• Installation of Network Printers and Local Printers.
• Business Objects - Installation and Support
• Coordinating and Creating Workflow for creating IT request and Users Application request
• Supporting NAS overseas site through remote connection.
• Installation and Troubleshooting of VPN request.
IT officer
• Supporting all IT Operations
• Managing and resolving tickets.
• Managing servers and active directory.
• Supporting and installing EyeMD EMR oracle system.
• Managing Gsuite and Go daddy admin Panels.
• Supporting and installing hospital Equipment’s
• Supporting Biometric and fingerprint devices.
• Managing Avaya call center system
• Installation of Network Printers and Local Printers.
• Monitoring CCTV systems - Geo Vision
• Installation, Maintenance & Troubleshooting of all the systems
Installation, Maintenance & Troubleshooting of the systems
Monitoring & Maintenance of Network in the Office on daily basis
Monitoring camera system and access control system on daily basis
Configuring PC as per Doha Bank Domain Policy with staff profile.
Configuring Outlook with proper backup of Mails
Supporting CISCO Video Conference with Head Office and other Branches.
Supporting Grand Stream IP Phone.
Managing Q-MATIC System on daily basis
Updating the system resources whenever they are available
Technical Support to vendors on different Hardware components installed in the office.
Coordination with IT Dept., HO, Qatar from the Kuwait Branch
Installation of Network Printers and Local Printers
KNET - Reports downloading on daily basis
Business Objects - Installation and Support
Coordinating and Creating Workflow for creating IT request and Users Application request.
Manages Hardware, Software and Windows network (users, computers, printers, Phones etc) with Active Directory
Performing daily, weekly, monthly maintenance backups/restorative exercises (Backup Exec), reviewing server logs for potential issues, as well as by ensuring that anti-virus software.
Handling all security systems CCTV, Access Control, Fingerprint Time Attendance Systems.
Corrective Maintenance and Troubleshooting of the faults happened in cameras and Access control Systems.
Maintenance of Microsoft MX Dynamics and M SALE.
Creating connection between Headquarter server and Headquarter client.
Handling Store In Charge
Handling Pocket pc sync works
Making Business Reports (Stock Details)
Designing, implementing and managing Active Directory.
Installing and configuring of Windows 7 Windows 8, 2012 Server.
PC - peripherals configuration, Installations.
Provide technical support to resolve Desktop and Network related problems.
Maintaining exchange Server, File server, Backup server (Symantec), DVR, Self-storagemanager and Website.
Preparing Daily Status reports in Excel to the Head of IT.
Installing and configuring all types of printers
Designing, implementing and managing active Directory.
Installing and configuring of Windows XP, Vista, Windows 7, 2003 & 2008 Server.
PC - Assembling, peripherals configuration, Installations.
Provide technical support to resolve Desktop and Network related problem.
Configure and Troubleshoot Remote Access
Implementing Various Anti-Virus Products
Implementing Group Policy and File &Print Services
Preparing Backup reports.
