Head of Credit Control
Intercare Limited
Total years of experience :19 years, 8 Months
• Credit Application - Analyze new applications, conduct review meetings with the executives, do a reference check, assess risk, check for irregularities. Approve credit, set limits, share key account information like the approved payment terms, the key point of contact, invoice submission methods, customer prerequisites with the team. Adjust credit limits of current customers in line with trade experience and risks as and when required.
• Invoices - Overlook monthly submissions including direct, email & online portals. Track bills of prime value or priority customers. Provide feedback on all queries related to billing. Oversee the issuance of credit notes and their allocation.
• Supervise receipt entry posting and matching. Monitor advance/special payments. Handling postdated cheques and their timely realizations.
• Conduct regular Payment follow-up meetings with internal stakeholders for the update. Confirm all problems are addressed and closed.
• Contact top clients directly for their feedback/schedule on outstanding payments.
• Tracking customer payment follow-up, communications, payment negotiations, legal letters, bounced cheques, police cases. Ensuring effective & timely escalations of matters.
• Identify possible problematic accounts, recommend stop service. Take decisions on order release as per account status.
• Generate an Aging report for the top management (Division Wise, Executive wise, Location Wise & Controller Wise). Analyze and report on major variances.
• Provide management with monthly collection projection & set the target for the team.
• Propose to write off requests to top management. Analyze aged debts, areas of risk, payment performance trends, cash flow forecasting.
• Team Management - support, motivate, guide & control.
• Deal with considerable volumes of data, complete huge and complex reconciliations.
• Constant review of processes and provide suggestions to enhance the collection and operating methods.
• Develop, implement and maintain an effective and professional credit control system.
• Overlook entire receivables for the group with more than 1200 active clients.
• Guided and supported a team of four in improving recovery on overdue debts.
• Verification of credit applications and creation of customer master in system.
• Ensuring timely completion of invoicing and tracking its submission through internal sources.
• Review aging for all customers monthly and analyze, highlight and initiate remedial action of overdue customers.
• Follow up with the sales team for frequent updates & progress on their customer o/s balance.
• Monitor customer's credit limit exposure with the support of system autoblock and monthly contract renewal lists.
• Take decisions on smaller and medium level customers order release.
• Periodic meetings with internal stakeholders and coming out with solutions for improving recovery.
• Visit customers in resolving key issues affecting payments.
• Monitor cheque collection status.
• Issue & follow up on warning letters for delinquent parties.
• Monitoring collection from customers in line with their payment terms and undertake the initiative to reduce debtor days.
• A leading environmental company specialized in providing integrated waste management services.
• Assist Manager in the credit verification process, by doing checks on proposed client's payment patterns with the support of their trade partners.
• Get credit ratings of potential clients with the help of external agencies like Decol.
• Ensure the credit terms are strictly adhered to by the established standards.
• Visit customers to resolve issues faced with settlement/invoicing and provide time-effective solutions.
• Send Dunning and demand letters to long outstanding or delinquent customers.
• To recommend action to stop credit for customers who fall out of the credit line.
• Update the Sales team on customers defaulting on payments and advice for necessary actions to recover the same.
• Propose a possible write-off and forward the same for legal action.
• Follow up on legal cases and coordinate with lawyers on development.
• Make regular visits to clients to improve professional relationships.
• Update the reporting Manager weekly about the status of the total collection and ensure preventive measures are adopted for aging clients.
• Give an opinion on how to improve the scope of the collection to the reporting manager.
• One of the top travel management companies in Dubai & Sharjah specialized in corporate, retail, & leisure/destination management.
• Liaising with all corporate customers for payment of their outstanding dues per arranged terms and conditions.
• Handling customer queries related to the receivables.
• Reconciliation of customer accounts in case of any discrepancy.
• Conduct meetings with company representatives and top management, if there is a default or delay in payments.
• Advise the sales team and top management on suspension of those accounts whose credit limits violate our terms & conditions.
• Preparation & follow-up of default letters/legal notices to those customers who are long overdue.
• Routine visits to customers' places to maintain an active relationship.
• Initiate effective coordination techniques with internal departments.
• Recommended and supervised the implementation of an online invoice delivery system.
• Preparation of MIS reports for the top management (quarterly & yearly analysis of sales data)
• Independently handled the accounts department of a branch office in Jafza.
• Reconciliation of Receivable Accounts.
• Prepare Journal Vouchers & process payments.
• Monitoring Credit Card Sales/Refunds & Charge Form daily.
• Preparation and follow-up of credit card transmittal advice sent to the airlines.
• Handling GSA Airline accounting & preparation of fortnightly GSA sales report.
• Ensuring BSP reporting is done on a timely basis.
• Issue Refund through IATA BSP LINK, Process credit notes for corporates.
• Debtor's collection follow-up and send reports to all Managers.
• Prepare Debtor's analysis statement after collection and allocation.
• Prepare Online Invoicing and control stock analysis.
• Coordinate with Other Branches, for inter-office sales and refund issues.
• Maintain a thorough check on stock level.
• Handling cash customers, ensuring daily cash sale deposit, recording transactions.
• Online sales data processing. Reconciliation of cash book. Monitor and maintain stock level. Processing of invoices and credit notes for subagents. Assist senior accountants with reports at the audit.