Customer Service Adviser
Transport for London
Total des années d'expérience :5 years, 4 Mois
• Responsible for first line and follow-up customer contacts by telephone, email and letter.
• Logging customer's details, complaints into SAP program.
• Process refunds accurately and in a timely manner.
• Handling both internal and external customer concerns and resolving issues rose, if possible as a one stop shop.
• Provide excellent customer service.
• Deal with public comments effectively and provide only confidential information.
• Keep up to date with current products e.g. Oyster products and company policy.
Arabic interpreter for customers who’s unable to communicate in English.
• Work towards tight deadlines ensures all correspondents are dealt efficiently.
• Provide training to a group of 7 employees.
Arabic interpreter for customers who’s unable to communicate in English.
• Dispensary to assist supervisor and students allocate chemicals, equipment's and logging chemical information into database. Ensuring chemicals are labelled with correct name and quantity.
• Worked to tight deadlines to prepare specimens, samples and demonstrating practical procedures.
• Conducted experimental analysis in chemistry, organic & inorganic chemistry and medicinal chemistry.
• Prepared equipment and chemicals before practical class.
•Supervised a team of 5 and individual students throughout final year project, practical sessions.
• Ensured that equipment is properly cleaned and chemicals are stored appropriately according to good laboratory practice.
• Developed confidence in dealing with unhappy customers.
• Dealt effectively with customer enquiries and complaints.
• Communicated with customers from various backgrounds using good product knowledge.
• Worked co-operatively as part of a busy team during peak sales periods.