Operations Manager
Lumiere
مجموع سنوات الخبرة :28 years, 7 أشهر
Managing the operations and worked to improve SOP for sweet Brand and Burger Concept.
in additional to Central Kitchen including to logistic
and delivery as well as online and APPs sales.
developing team perfromance in all aspects.
Managed day- to day operations for Both Raju& Sons (Fast Food) and Grace restaurant (Fine dining) including.
sales, staffing, suppliers, training, kitchen, established BOH system, startup & soft opening for
Grace restaurant. Inventory system and SKUs.
as OM, managing all operations areas, showroom and warehouse. developing sales and team. making sales budgets and controlling cost.
-Established the brand as part from opening team for Kuwait Market.
- Trained and guided new team.
- Achieved and exceeded sales budget, maintained quality of service, SOP.
- Increased sales, maintained COGS with 21% and waste up to 1%.
- Launched Home delivery and Call Center for Kuwait Market.
- Winning Service Hero award for nine years in a row.
- Provided high level of operations excellence for existing stores and new stores opening.
worked as ASM, SM, DM and Ops manager.
- Team development, performance and succession plans.
worked as coffee agent and supervisor in multi stores day to day operations, sales, ordering and cost, developing the sales and maintaining the service according to the brand standard
responsibility for spastic areas of the country, increasing the number of retail customers, distribution of products to help wholesale customers, working to achieve the budget and increase the awareness of the brand. products Hair Shampoo, hair oil and beauty products (Sparkle Products)
direct sales man ( van) working to achieve giving sales and item budget as well as sales collections, maintaining quality of service for current customers and working to increase them with the maximum range of products.
NPCO
National Paper Company
indoor sales for whole customers, stationery, cosmetics, toys, perfume and accessories with local company
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