Customer Service and Marketing Coordinator
Terrapinn Middle East
Total years of experience :15 years, 11 Months
- Coordinates and implements marketing communication projects with responsibilities that include public relations, special events management, advertising, and creating brand awareness.
- Organizes the preparation of proposals and presentations using marketing resource materials such as brochures, data, slides, photographs, and reports.
- Prepare status reports on marketing efforts.
- Familiar with standard concepts, practices, and procedures within a particular field.
- Provides project management and administrative support, assists with marketing operations and sales support as assigned by the Marketing Team.
- Works independently on special projects according to agreed timelines and special requests.
- Web content editor and translations work specialist.
- Responding to customer emails and calls inquiries in a timely manner.
- Handling "Products, Pricing, Promotions inquiry, and delivery inquiries.
- Follow-up on delivery process of MDA items to be delivered by brand supplier for UAE Stores.
- Coordinate with the respective service centers for after sales and warranty claims.
- Focus on improving Customer Ownership Experience and Satisfaction to reach world-class
levels.
- Ensuring high quality and accuracy of work.
- Ability to respond effectively to the most sensitive inquiries or complaints.
- Communicate with customers to receive their valuable feedback and suggestions for
improvement in firm’s services.
- Maintain Suppliers accounts updated with the latest offers and orders.
- Achievements:
- Biggest Electronics Retailer in UAE.
- Emax has won the award from Dubai Economic Department for the best electronic retailers in
Dubai - Friendliness Index 2014.
- Emax has been awarded the "Power Retailer of the Year 2014" @ the Channel ME Awards.
Provide accurate, efficient and quality services that exceed customers' expectations and Understands client's business needs.
Dealing with all client’s inquiries completely and accurately, Resolve customer complaints and problems for ultimate customer satisfaction.
Going the Extra mile with the customer.
Maintain high degree of responsibility towards customer confidentiality .
• Deal directly with customers by face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications and set up new customer accounts
• Process orders, forms, applications and requests
• Maintain customer databases
• Manage administration
-Responsible for accounts of workers and Administrative affairs .
- Responsible for entering data base of workers .
Reserve officer in Border Guard Force in Egyptian armed forces .
- Responsible for accounts of workers and Administrative affairs .
- Responsible for entering data base of workers .