mohamed soliman, Software Support Specialist

mohamed soliman

Software Support Specialist

ibm

Location
Egypt - Cairo
Education
Bachelor's degree, INFORMATION & COMMUNICATION TECHNOLOGY (Database)
Experience
15 years, 8 Months

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Work Experience

Total years of experience :15 years, 8 Months

Software Support Specialist at ibm
  • Egypt - Cairo
  • My current job since October 2011

• Received Courses on IBM Unix (AIX) Administration, troubleshooting, networking and virtualization. • Provided Technical Support on AIX Networking issues, including Network Performance, Network Connectivity, FTP, Network Virtualization, and other Network layer products and protocols. • Handling customers' high severity and system down problems, working under extreme stress. • Developed analytical, problem solving and customer handling skills while troubleshooting customer issues • Certified as AIX administrator. Team operations focal point. - Received Advanced AIX training, implementation, backup & recovery & Networking in the United States of America.

Senior system admin at Novartis
  • Egypt - Cairo
  • April 2010 to August 2011

Providing 1st & 2nd level IT technical support to MEA region.
Logging calls to BMC Remedy ticketing system.
Manage and Coordinate in Novartis local and global projects.
Coordinate between Novartis and global suppliers.
Analyze IT solutions financially and technically.
Manage inventory assets using GAMS “Global Asset Management System”.
Provide users induction to Novartis IT environment.
Share in higher levels reporting due dated tasks.
Conducts a sharing knowledge session with team members.
Create and maintains technical documentation.

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SDM Communication services

Single point of contact to service provider “British Telecom”.
Leading communication related projects.
Ensuring the provider’s SLA’s are being met.
Start escalations according to escalation matrix in case of service delays.
Reporting provider’s performance and identifying areas of improvement.
Designing the implementation plans taking in consideration business impacts & outages.
Following up on open IMAC’s and taking required actions accordingly.

chief of IVR Team - VoIP Team at Telecoms Egypt
  • Egypt - Cairo
  • December 2009 to March 2010

Implementing IP technology to our headquarter and other regional office's

Head engineer for communication and network support at El Ahram Trading Co.
  • Egypt
  • June 2006 to September 2007

responsible for communication and network quality control,
joining 3 different countries togther through the WAN.

Education

Bachelor's degree, INFORMATION & COMMUNICATION TECHNOLOGY (Database)
  • at arab academy for science and technology
  • August 2007

gpa 3.44 degree: Excellent with Honor

Specialties & Skills

System Tuning
Network Systems
microsoft office & internet expert
database using oracle
Cisco Certified Networking Associate
Experience in Cisco Products
PC maintenance (board and components level)
Networking Infrastructure
IBM AIX Systems
IBM AIX Systems - TCP/IP
Incident Management

Languages

Arabic
Expert
English
Expert

Memberships

Heliopolis Sporting Club - Cairo - Egypt
  • Tennis Player
  • January 1978

Training and Certifications

AIX 7.1 (Certificate)
Date Attended:
July 2012
Valid Until:
October 2012

Hobbies

  • Football
    Played for the AASTMT team, went to couple tournaments but did not reach a Cup.
  • Tennis
    Played tennis most of my life, have 2 local trophies.