مجموع سنوات الخبرة: 16 سنوات, 3 أشهر
أكتوبر 2011
إلى حتى الآن
Software Support Specialist
في ibm
البلد :
مصر - القاهرة
• Received Courses on IBM Unix (AIX) Administration, troubleshooting, networking and virtualization. • Provided Technical Support on AIX Networking issues, including Network Performance, Network Connectivity, FTP, Network Virtualization, and other Network layer products and protocols. • Handling customers' high severity and system down problems, working under extreme stress. • Developed analytical, problem solving and customer handling skills while troubleshooting customer issues • Certified as AIX administrator. Team operations focal point. - Received Advanced AIX training, implementation, backup & recovery & Networking in the United States of America.
أبريل 2010
إلى أغسطس 2011
Senior system admin
في Novartis
البلد :
مصر - القاهرة
Providing 1st & 2nd level IT technical support to MEA region.
Logging calls to BMC Remedy ticketing system.
Manage and Coordinate in Novartis local and global projects.
Coordinate between Novartis and global suppliers.
Analyze IT solutions financially and technically.
Manage inventory assets using GAMS “Global Asset Management System”.
Provide users induction to Novartis IT environment.
Share in higher levels reporting due dated tasks.
Conducts a sharing knowledge session with team members.
Create and maintains technical documentation.
============================================================
SDM Communication services
Single point of contact to service provider “British Telecom”.
Leading communication related projects.
Ensuring the provider’s SLA’s are being met.
Start escalations according to escalation matrix in case of service delays.
Reporting provider’s performance and identifying areas of improvement.
Designing the implementation plans taking in consideration business impacts & outages.
Following up on open IMAC’s and taking required actions accordingly.
Logging calls to BMC Remedy ticketing system.
Manage and Coordinate in Novartis local and global projects.
Coordinate between Novartis and global suppliers.
Analyze IT solutions financially and technically.
Manage inventory assets using GAMS “Global Asset Management System”.
Provide users induction to Novartis IT environment.
Share in higher levels reporting due dated tasks.
Conducts a sharing knowledge session with team members.
Create and maintains technical documentation.
============================================================
SDM Communication services
Single point of contact to service provider “British Telecom”.
Leading communication related projects.
Ensuring the provider’s SLA’s are being met.
Start escalations according to escalation matrix in case of service delays.
Reporting provider’s performance and identifying areas of improvement.
Designing the implementation plans taking in consideration business impacts & outages.
Following up on open IMAC’s and taking required actions accordingly.
ديسمبر 2009
إلى مارس 2010
chief of IVR Team - VoIP Team
في Telecoms Egypt
البلد :
مصر - القاهرة
Implementing IP technology to our headquarter and other regional office's
يونيو 2006
إلى سبتمبر 2007
Head engineer for communication and network support
في El Ahram Trading Co.
البلد :
مصر
responsible for communication and network quality control,
joining 3 different countries togther through the WAN.
joining 3 different countries togther through the WAN.
انشر على فيسبوك
انشر على تويتر
مشاركة عبر البريد الإلكتروني