Microsoft System Administrator
EBLA Computer Consultancy
Total years of experience :10 years, 8 Months
- Preparing and deploying software distribution packages. Deployment of Applications.
- Mass software deployment via silent installs.
- Manage and monitor Office 365 services and hybrid infrastructure.
- Maintain a highly secure system through proper configuration and system access monitoring.
- Assist with the migration of large volumes of data into the cloud platform.
- Troubleshoot and resolve issues with user access to cloud services.
- Ensure service delivery meets the business requirements.
- Deliver a consistent process for the incident and problem escalation along with resolution in line with the sourcing governance framework.
- Champion the adoption of Office 365 services as appropriate for our business.
- Assist with the creation of policies around the proper use of Office 365 services and support.
- Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution.
- Maintain a good understanding of upcoming changes to the platforms to assist with user change management.
- Work with other team members to understand & update systems configuration documents and technical specifications develop and implement test plans and test scripts and document server changes…and more.
Project “Microsoft 365 - Digital Transformation Program”
- Responsible for deploying Microsoft 365 application to end-users using SCCM.
- Responsible for addressing support issues or end-users queries as part of the project.
- Prepare consolidated summary reports for deploying and rollout status.
- Maintaining issue tracker to know the status of issues and knowledge base.
Project “Windows 10 Deployment”
- Responsible for deploying Windows 10 to end-users using SCCM.
- Responsible for addressing support issues as part of the project.
- Prepare consolidated summary reports for deploying and rollout status.
Few of the clients I worked with “Qatari Governments”:
ADLQ, ADLSA, AlKass Channel, AlRayyan TV, AMAN, Aljazeera, Amiri Flight, Ashgal, Aspire, AWQAF, Barzan Holdings, Bein Sports, CAA.
- Provide essential support to customer’s PC users, including software/hardware related issues.
- Diagnose and solve software and hardware problems by giving step-by-step instructions.
- Administers the center’s computer testing pod, to include installation, troubleshooting, and
enhancement of computer/network software.
- Provide problem diagnosis, using appropriate support tools and resolution for desktop problems.
- Perform routine server monitoring and performance benchmarking, Server maintenance and
periodic checkup and backup Software and Staff data.
- Manage and monitor Internet Bandwidth.
- Creates a positive customer/Employee experience through understanding and ensures timely
resolution or escalation, communicating promptly on progress.
- Creating and applying GPO based on business requirement.
- Managing and deploying software by using group policy management.
- Assigning IP range for hosts that connected to domain.
- Updating AD properties based on business requirement and considering users move from/to
different OUs.
- Installing and managing print server, exclude IP range to Printers to be able to assign static IP.
- Managing file server and grant user permissions based on business requirements.
- Manage and modify Email domain server (Infocenter.com.qa/ Itqan.com.qa).
- Delivering technical Support in such an Active directory server, DNS and DHCP server.
- Prepare a full training environment for lots of courses.
- Communicates technical information to non-technical users.
- Monitors computer room environment, hardware, system software, network, and application
status and notifies departmental supervisory personnel of any problems or unusual situations.
- Provides hands-on and remote support for all computing devices (PC's, Laptops, Smart Phones,
etc.) as well as peripherals (printers, scanners, and faxes) and software applications.
- Administrative assistant duties and responsibility includes providing administrative support to ensure efficient operation of the training center.
- Organize and schedule workshops and surgical operations.
- Manage the preparation of regularly scheduled reports.
- Check all the devices, Network connectivity, Projectors, Cameras and medical equipment before and during each workshop starting.
- Manage and modify Alexea.org website and Email domain server.
- Manage all PCs in Alexea and Alex Hospital (Affiliated hospital (.
- Follow up the Maintenance Contracts, IT, company supply.
- Responsible for providing administrative support and ensure efficient operation of the company.
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks.
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
- Troubleshooting system and network, diagnosing, and solving hardware or software faults.
- Providing support, including procedural documentation and relevant reports.
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the rollout of new applications.
- Setting up new users' accounts and profiles and dealing with password issues.
- Responding within agreed time limits to call-outs.
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritizing and managing many open cases at one time.
- Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
- Testing and evaluating new technology.
- Conducting electrical safety checks on computer equipment.
Bachelor's degree in Accounting