Mohamed Syalah

Provided technical specifications for IT staff for planning and implementing new or upgraded IT
infrastructure, contributing to the development of comprehensive process flows. - - - - - - - - - - - - - - -
Contributed to the administration, development, testing, and maintenance of the IT Asset
management system and related software, reflecting the use of analytical and technical skills.
Utilized Microsoft Power BI to analyze data, generate reports, and present findings, contributing
to informed decision-making and process improvement.
Participated in establishing and implementing computer operation standards, ensuring
compatibility between hardware and software within specified parameters, thus contributing to
process flow creation.
Managed Windows Server components: Active Directory, DNS, DHCP, File Share, and Exchange.
Manage software on enterprise computers and maintain accurate process flow documentation.
Performed advanced troubleshooting and problem-solving in SCCM, administering the SCCM
toolset backend to maintain system health and implement changes and improvements.
Monitored health system using physical inspections, contributing to the development of
guidelines and processes for clients' optimal functionality.
Configured and troubleshooted storage systems and managed Active Directory policies to meet
security compliance standards.
Analyzed and presented data using Microsoft Power BI to support important decision-making,
showcasing strong analytical and reporting skills.
Configured Azure AAD, AD Connect servers for high availability and secured on-premises/cloud
services with APP proxy, MFA, SSPR, and SSO.
Provided hands-on support to data collection and reporting, contributing to the creation of
accurate and detailed process flows.
Leveraged data as evidence-based support to help solve major company issues, promoting
process improvement.
Managed cloud infrastructure (Azure, Office 365) including all Azure services: Resource Groups,
AVS, VMs, Storage, Virtual Networks, Load Balancers, Azure AD, and Security.
Troubleshot hardware and software errors, documenting problems and resolutions, and
prioritizing issues based on their impact.
Utilized ticketing systems (BMC) to handle incidents, issues, requests, and problems, contributing
to process flow documentation and compliance.

• Provided technical specifications for IT staff for planning and implementing new or upgraded IT
infrastructure, contributing to the development of comprehensive process flows.
• Contributed to the administration, development, testing, and maintenance of the IT Asset
management system and related software, reflecting the use of analytical and technical skills.
• Utilized Microsoft Power BI to analyze data, generate reports, and present findings, contributing
to informed decision-making and process improvement.
• Participated in establishing and implementing computer operation standards, ensuring
compatibility between hardware and software within specified parameters, thus contributing to
process flow creation.
• Managed Windows Server components: Active Directory, DNS, DHCP, File Share, and Exchange.
• Manage software on enterprise computers and maintain accurate process flow documentation.
• Performed advanced troubleshooting and problem-solving in SCCM, administering the SCCM
toolset backend to maintain system health and implement changes and improvements.
• Monitored health system using physical inspections, contributing to the development of
guidelines and processes for clients optimal functionality.
• Configured and troubleshooted storage systems and managed Active Directory policies to meet
security compliance standards.
• Analyzed and presented data using Microsoft Power BI to support important decision-making,
showcasing strong analytical and reporting skills.
• Configured Azure AAD, AD Connect servers for high availability and secured on-premises/cloud
services with APP proxy, MFA, SSPR, and SSO.
• Provided hands-on support to data collection and reporting, contributing to the creation of
accurate and detailed process flows.
• Leveraged data as evidence-based support to help solve major company issues, promoting
process improvement.
• Managed cloud infrastructure (Azure, Office 365) including all Azure services: Resource Groups,
AVS, VMs, Storage, Virtual Networks, Load Balancers, Azure AD, and Security.
• Troubleshot hardware and software errors, documenting problems and resolutions, and
prioritizing issues based on their impact.
• Utilized ticketing systems (BMC) to handle incidents, issues, requests, and problems, contributing
to process flow documentation and compliance.

• Preparing and deploying software distribution packages for deployment of Applications.
• Manage and monitor Office 365 services and hybrid infrastructure.
• Maintain a highly secure system through proper configuration and system access monitoring.
• Assist with the migration of large volumes of data into the cloud platform.
• Troubleshoot and resolve issues with user access to cloud services.
• Ensure service delivery meets the business requirements.
• Deliver a consistent process for the incident and problem escalation along with resolution in line with the sourcing governance framework.
• Champion the adoption of Office 365 services as appropriate for our business.
• Assist with the creation of policies around the proper use of Office 365 services and support.
• Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution.
• Manages storage allocation, space, and replication strategies.
• Analyzes and resolves problems related to storage systems and network storage solutions.
• Troubleshoots and restores complex storage problems across the enterprise and recovers data when required.
• Maintain a good understanding of upcoming changes to the platforms to assist with user change management.
• Work with other team members to understand & update systems configuration documents and technical specifications develop and implement test plans and test scripts and document server changes…and more. Project Microsoft 365 - Digital Transformation Program
• Responsible for deploying Microsoft 365 application to end-users using SCCM.
• Responsible for addressing support issues or end-users queries as part of the project.
• Prepare consolidated summary reports for deploying and rollout status.
• Maintaining issue tracker to know the status of issues and knowledge base. Project Windows 10 Deployment
• Responsible for deploying Windows 10 to end-users using SCCM.
• Responsible for addressing support issues as part of the project.
• Prepare consolidated summary reports for deploying and rollout status. Few of the clients I worked with Qatari Governments: ADLQ, ADLSA, AlKass Channel, AlRayyan TV, AMAN, Aljazeera, Amiri Flight, Ashgal, Aspire, AWQAF, Bein Sports, GCC, GOIC, GRSIA, HMC, ICSS, ISLAMWEB, Kahramaa, Katara, LCSC, Manateq, MCS, MDPS….
EXPERIENCE

• Preparing and deploying software distribution packages for deployment of Applications.
• Manage and monitor Office 365 services and hybrid infrastructure.
• Maintain a highly secure system through proper configuration and system access monitoring.
• Assist with the migration of large volumes of data into the cloud platform.
• Troubleshoot and resolve issues with user access to cloud services.
• Ensure service delivery meets the business requirements.
• Deliver a consistent process for the incident and problem escalation along with resolution in line
with the sourcing governance framework.
• Champion the adoption of Office 365 services as appropriate for our business.
• Assist with the creation of policies around the proper use of Office 365 services and support.
• Collaborate with other IT staff, including networking, security, and data center operation teams, to
facilitate effective issue resolution.
• Manages storage allocation, space, and replication strategies.
• Analyzes and resolves problems related to storage systems and network storage solutions.
• Troubleshoots and restores complex storage problems across the enterprise and recovers data when
required.
• Maintain a good understanding of upcoming changes to the platforms to assist with user change
management.
• Work with other team members to understand & update systems configuration documents and
technical specifications develop and implement test plans and test scripts and document server
changes…and more.

- Provide essential support to customer’s PC users, including software/hardware related issues.
- Diagnose and solve software and hardware problems by giving step-by-step instructions.
- Administers the center’s computer testing pod, to include installation, troubleshooting, and
enhancement of computer/network software.
- Provide problem diagnosis, using appropriate support tools and resolution for desktop problems.
- Perform routine server monitoring and performance benchmarking, Server maintenance and
periodic checkup and backup Software and Staff data.
- Manage and monitor Internet Bandwidth.
- Creates a positive customer/Employee experience through understanding and ensures timely
resolution or escalation, communicating promptly on progress.
- Creating and applying GPO based on business requirement.
- Managing and deploying software by using group policy management.
- Assigning IP range for hosts that connected to domain.
- Updating AD properties based on business requirement and considering users move from/to
different OUs.
- Installing and managing print server, exclude IP range to Printers to be able to assign static IP.
- Managing file server and grant user permissions based on business requirements.
- Manage and modify Email domain server (Infocenter.com.qa/ Itqan.com.qa).
- Delivering technical Support in such an Active directory server, DNS and DHCP server.
- Prepare a full training environment for lots of courses.
- Communicates technical information to non-technical users.
- Monitors computer room environment, hardware, system software, network, and application
status and notifies departmental supervisory personnel of any problems or unusual situations.
- Provides hands-on and remote support for all computing devices (PCs, Laptops, Smart Phones,
etc.) as well as peripherals (printers, scanners, and faxes) and software applications.

• Provide essential support to customers PC users, including software/hardware related issues.
• Diagnose and solve software and hardware problems by giving step-by-step instructions.
• Administers the centers computer testing pod, to include installation, troubleshooting, and enhancement of computer/network software.
• Provide problem diagnosis, using appropriate support tools and resolution for desktop problems.
• Perform routine server monitoring and performance benchmarking, Server maintenance and periodic checkup and backup Software and Staff data.
• Microsoft windows server, offices 365. Adobe softwares, AutoCAD, Symantec backup solutions
EXPERIENCE
• Creates a positive customer/Employee experience through understanding and ensures timely resolution or escalation, communicating promptly on progress.
• Creating and applying GPO based on business requirement.
• Managing and deploying software by using group policy management.
• Updating AD based on business requirement and considering users move from/to different OUs.
• Installing, operates, and maintains operating systems, network and storage appliances.
• Installs patches and performs system updates.
• Managing file server and grant user permissions based on business requirements.
• Delivering technical Support in such an Active directory server, DNS, and DHCP server.
• Monitors computer room environment, hardware, system software, network, and application status and notifies departmental supervisory personnel of any problems or unusual situations.
• Provides hands-on and remote support for all computing devices (PCs, Laptops, Smart Phones, etc.) as well as peripherals (printers, scanners, and faxes) and software applications.
EXPERIENCE

• Provide essential support to customers PC users, including software/hardware related issues.
• Diagnose and solve software and hardware problems by giving step-by-step instructions.
• Administers the centers computer testing pod, to include installation, troubleshooting, and
enhancement of computer/network software.
• Provide problem diagnosis, using appropriate support tools and resolution for desktop problems.
• Perform routine server monitoring and performance benchmarking, Server maintenance and periodic
checkup and backup Software and Staff data.
• Microsoft windows server, offices 365. Adobe softwares, AutoCAD, Symantec backup solutions

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• Providing administrative support to ensure efficient operation of the training center.
• Organize and schedule workshops and surgical operations.
• Manage the preparation of regularly scheduled reports.
• Check all the devices, Network connectivity, Projectors, Cameras, and medical equipment before and
during each workshop starting.
• Manage and modify Alexea.org website and Email domain server.
• Manage all PCs in Alexea and Alex Hospital (Affiliated hospital(
• Follow up the Maintenance Contracts, IT, company supply.
• Responsible for providing administrative support and ensure efficient operation of the company.

• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help
set up systems or resolve issues.
• Troubleshooting systems and network, diagnosing, and solving hardware or software faults.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the rollout of new applications.
• Setting up new users accounts and profiles and dealing with password issues.
• Responding to the agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals, such as
software developers.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment.