Customer Relationship Management Specialist
DAMAC Properties
Total years of experience :14 years, 9 Months
Property Handover & Transfer Executive handling the below duties: - Present
Property Handover:
• Coordinate with projects team and contractors to make sure that units are ready and matching quality standards before completion
• Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the contractors and consultants to see if the work is completed.
• Assist customers in final payments, Land registration/Transfer procedures
• Handle all communications to customers by updating them on the completion dates, payment
schedules and project construction updates.
• Assist customers along with the maintenance and quality assurance team in defect liability period
• Assist in Oqood/Initial Registration creation in the Dubai Land Department online site for transfer
of properties.
• Handle all DEWA -Dubai Electricity and Water Authority- related issues such as transfers, refunds
and meter conversion process.
Development
Senior
track record in expanding Assortment, inventory planning & driving price leadership, key partnerships, on-time launches, and monetization.
•Ensure best-in-class customer experience through compelling category assortment, strong site merchandising, world-class PDPs, inspiring content, and excellent knowledge of consumer journeys for your category.
•Develop a deep and long-standing relationship with sellers/brands to identify and address gaps in their offerings, increase their engagement in campaigns, and increase adoption of noon tools/platforms; and drive relationships from the strategic to the tactical.
•Drive cross-functional actions and deliver results by partnering closely with teams such as product, marketing, ops, customer service, legal, seller teams to deliver the best shopping experience. Experience in project ownership and using customer data to identify and prioritize opportunities.
•Stay up-to-date with regional competitors and global business trends, reviewing critical information as it becomes available, and innovating the product offering which will help shape the category on the platform.
strong customer relationships and serve in the role of Avaya trusted partner
•Coordinate with the appropriate Day 1 team to ensure flawless execution of the onboarding experience
•Drive the adoption of the solution, driving awareness, education and action in ensuring that your customers are realizing the benefits of the
solution and its capabilities.
•Be the solution evangelist for the customer, create and execute action plans to address gaps in utilization
•Ensure customer satisfaction: addressing technical demands and acting as sales liaison .
•Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive
customer satisfaction and account growth
•Contribute to close-loop feedback with Product Line Management to ensure the voice of the customer is considered in product advancement
•Ultimately be accountable for net retention of the customers assigned
Project Management. ( IOM ) UN Migration
Responsibilities
•5. Identify needs and build the capacities of national stakeholders in Egypt - including governmental, civil society and private sector - regarding migrant integration,
•7. Undertake regular field and site visits to monitor progress of projects’ activities and to develop new project activities and/or complementary components where relevant;
•8. Attend meetings with donors and other stakeholders to present project results and communicate with relevant government authorities and other partners in support of project development and implementation
•9. Strengthen strategic and technical partnerships with relevant government entities, civil society and private sector organizations, United Nations agencies and other stakeholders to promote and expand IOM’s community cohesion and migrant integration portfolio;
•10. Ensure proper information exchange and share on all operational aspects of the assigned
•projects/programmers within the LHD Unit;
•11. Draft correspondence in Arabic and English and support communication with partners and stakeholders on programmatic matters;