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Mohamed Taha, Customer Relationship Management Specialist

Mohamed Taha

Customer Relationship Management Specialist·DAMAC Properties

United Arab Emirates

High school or equivalent, human resources from Cairo university

Work experience

Total years of experience: 16 years, 4 months

Customer Relationship Management Specialist

December 2019 - Present

DAMAC Properties

United Arab Emirates

December 2019 - Present

Property Handover & Transfer Executive handling the below duties: - Present
Property Handover:

• Coordinate with projects team and contractors to make sure that units are ready and matching quality standards before completion
• Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the contractors and consultants to see if the work is completed.
• Assist customers in final payments, Land registration/Transfer procedures

• Handle all communications to customers by updating them on the completion dates, payment
schedules and project construction updates.

• Assist customers along with the maintenance and quality assurance team in defect liability period
• Assist in Oqood/Initial Registration creation in the Dubai Land Department online site for transfer
of properties.

• Handle all DEWA -Dubai Electricity and Water Authority- related issues such as transfers, refunds
and meter conversion process.

Company industry:
Real Estate
Job role:
Marketing and PR

Customer Care

May 2017 - March 2019

Emaar

United Arab Emirates

May 2017 - March 2019

Development
Senior

Company industry:
Real Estate
Job role:
Customer Service and Call Center

Account Manager

May 2015 - January 2017

Exhibition housing services

May 2015 - January 2017

track record in expanding Assortment, inventory planning & driving price leadership, key partnerships, on-time launches, and monetization.
•Ensure best-in-class customer experience through compelling category assortment, strong site merchandising, world-class PDPs, inspiring content, and excellent knowledge of consumer journeys for your category.
•Develop a deep and long-standing relationship with sellers/brands to identify and address gaps in their offerings, increase their engagement in campaigns, and increase adoption of noon tools/platforms; and drive relationships from the strategic to the tactical.
•Drive cross-functional actions and deliver results by partnering closely with teams such as product, marketing, ops, customer service, legal, seller teams to deliver the best shopping experience. Experience in project ownership and using customer data to identify and prioritize opportunities.
•Stay up-to-date with regional competitors and global business trends, reviewing critical information as it becomes available, and innovating the product offering which will help shape the category on the platform.

Company industry:
Sales Outsourcing
Job role:
Accounting and Auditing

Marketing Account Manager

January 2013 - January 2014

January 2013 - January 2014

strong customer relationships and serve in the role of Avaya trusted partner
•Coordinate with the appropriate Day 1 team to ensure flawless execution of the onboarding experience
•Drive the adoption of the solution, driving awareness, education and action in ensuring that your customers are realizing the benefits of the
solution and its capabilities.

•Be the solution evangelist for the customer, create and execute action plans to address gaps in utilization
•Ensure customer satisfaction: addressing technical demands and acting as sales liaison .
•Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive
customer satisfaction and account growth

•Contribute to close-loop feedback with Product Line Management to ensure the voice of the customer is considered in product advancement
•Ultimately be accountable for net retention of the customers assigned

Job role:
Marketing and PR

January 2008 - November 2013

Delta Airline

January 2008 - November 2013

Project Management. ( IOM ) UN Migration

Responsibilities

•5. Identify needs and build the capacities of national stakeholders in Egypt - including governmental, civil society and private sector - regarding migrant integration,

•7. Undertake regular field and site visits to monitor progress of projects’ activities and to develop new project activities and/or complementary components where relevant;
•8. Attend meetings with donors and other stakeholders to present project results and communicate with relevant government authorities and other partners in support of project development and implementation
•9. Strengthen strategic and technical partnerships with relevant government entities, civil society and private sector organizations, United Nations agencies and other stakeholders to promote and expand IOM’s community cohesion and migrant integration portfolio;
•10. Ensure proper information exchange and share on all operational aspects of the assigned
•projects/programmers within the LHD Unit;
•11. Draft correspondence in Arabic and English and support communication with partners and stakeholders on programmatic matters;

Company industry:
Airlines

Education

Ain shams university

January 2007

January 2007

High school or equivalent, human resources from Cairo university

Egypt

Skills

AVAYA
Expert
AVAYA
Expert
BENEFITS ADMINISTRATION
Expert
BENEFITS ADMINISTRATION
Expert
CONTENT MANAGEMENT
Expert
CONTENT MANAGEMENT
Expert
CONVERSION
Expert
CONVERSION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DRIVING
Expert
DRIVING
Expert
FUNCTIONAL
Expert
FUNCTIONAL
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert

Languages

Arabic

Expert

English

Expert

Italian

Expert

Training and Certifications

Training
Project Management Professional
PMO Institution
Jan 2013

Hobbies and interests

Chess