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تم إلغاء حظر المستخدم بنجاح
محمد طه, Customer Relationship Management Specialist

محمد طه

Customer Relationship Management Specialist·DAMAC Properties

الإمارات العربية المتحدة

الثانوية العامة أو ما يعادلها, human resources from Cairo university

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 4 أشهر

Customer Relationship Management Specialist

ديسمبر 2019 - حتى الآن

DAMAC Properties

الإمارات العربية المتحدة

ديسمبر 2019 - حتى الآن

Property Handover & Transfer Executive handling the below duties: - Present
Property Handover:

• Coordinate with projects team and contractors to make sure that units are ready and matching quality standards before completion
• Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the contractors and consultants to see if the work is completed.
• Assist customers in final payments, Land registration/Transfer procedures

• Handle all communications to customers by updating them on the completion dates, payment
schedules and project construction updates.

• Assist customers along with the maintenance and quality assurance team in defect liability period
• Assist in Oqood/Initial Registration creation in the Dubai Land Department online site for transfer
of properties.

• Handle all DEWA -Dubai Electricity and Water Authority- related issues such as transfers, refunds
and meter conversion process.

مجال الشركة:
العقارات
الدور الوظيفي:
التسويق والعلاقات العامة

Customer Care

مايو 2017 - مارس 2019

Emaar

الإمارات العربية المتحدة

مايو 2017 - مارس 2019

Development
Senior

مجال الشركة:
العقارات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Account Manager

مايو 2015 - يناير 2017

Exhibition housing services

مايو 2015 - يناير 2017

track record in expanding Assortment, inventory planning & driving price leadership, key partnerships, on-time launches, and monetization.
•Ensure best-in-class customer experience through compelling category assortment, strong site merchandising, world-class PDPs, inspiring content, and excellent knowledge of consumer journeys for your category.
•Develop a deep and long-standing relationship with sellers/brands to identify and address gaps in their offerings, increase their engagement in campaigns, and increase adoption of noon tools/platforms; and drive relationships from the strategic to the tactical.
•Drive cross-functional actions and deliver results by partnering closely with teams such as product, marketing, ops, customer service, legal, seller teams to deliver the best shopping experience. Experience in project ownership and using customer data to identify and prioritize opportunities.
•Stay up-to-date with regional competitors and global business trends, reviewing critical information as it becomes available, and innovating the product offering which will help shape the category on the platform.

مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات
الدور الوظيفي:
المحاسبة والتدقيق

Marketing Account Manager

يناير 2013 - يناير 2014

يناير 2013 - يناير 2014

strong customer relationships and serve in the role of Avaya trusted partner
•Coordinate with the appropriate Day 1 team to ensure flawless execution of the onboarding experience
•Drive the adoption of the solution, driving awareness, education and action in ensuring that your customers are realizing the benefits of the
solution and its capabilities.

•Be the solution evangelist for the customer, create and execute action plans to address gaps in utilization
•Ensure customer satisfaction: addressing technical demands and acting as sales liaison .
•Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive
customer satisfaction and account growth

•Contribute to close-loop feedback with Product Line Management to ensure the voice of the customer is considered in product advancement
•Ultimately be accountable for net retention of the customers assigned

الدور الوظيفي:
التسويق والعلاقات العامة

يناير 2008 - نوفمبر 2013

Delta Airline

يناير 2008 - نوفمبر 2013

Project Management. ( IOM ) UN Migration

Responsibilities

•5. Identify needs and build the capacities of national stakeholders in Egypt - including governmental, civil society and private sector - regarding migrant integration,

•7. Undertake regular field and site visits to monitor progress of projects’ activities and to develop new project activities and/or complementary components where relevant;
•8. Attend meetings with donors and other stakeholders to present project results and communicate with relevant government authorities and other partners in support of project development and implementation
•9. Strengthen strategic and technical partnerships with relevant government entities, civil society and private sector organizations, United Nations agencies and other stakeholders to promote and expand IOM’s community cohesion and migrant integration portfolio;
•10. Ensure proper information exchange and share on all operational aspects of the assigned
•projects/programmers within the LHD Unit;
•11. Draft correspondence in Arabic and English and support communication with partners and stakeholders on programmatic matters;

مجال الشركة:
شركات الطيران

التعليم

Ain shams university

يناير 2007

يناير 2007

الثانوية العامة أو ما يعادلها، human resources from Cairo university

مصر

Skills

AVAYA
Expert
AVAYA
Expert
BENEFITS ADMINISTRATION
Expert
BENEFITS ADMINISTRATION
Expert
CONTENT MANAGEMENT
Expert
CONTENT MANAGEMENT
Expert
CONVERSION
Expert
CONVERSION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DRIVING
Expert
DRIVING
Expert
FUNCTIONAL
Expert
FUNCTIONAL
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الايطالية

متمرّس

التدريب و الشهادات

التدريب
Project Management Professional
PMO Institution
Jan 2013

الهوايات والاهتمامات

Chess