Key Account Manager
GAC Dubai
مجموع سنوات الخبرة :18 years, 10 أشهر
• Key Accounts relationship management
• Manage Key Accounts function on a day-to-day basis to achieve short- and long-term objectives
• Assess, nurture, further develop and retain the client base of key customers for the Company
• Achieve sales targets in terms of Revenue and volume
• Promote self-development and enhance market and competitor knowledge
• Ensure accuracy and revenue reports are delivered within set time frames
• Follow up on credit control list and ageing list in timely manner to avoid accounting issues
• Update database within set time frame e.g. pricing, volumes, service offerings, key contacts, etc.
• Addressing and resolving key clients’ complaints.
• Compiling reports on accounts progress and goals
• Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client’s long-term goals
• The ability to handle multiple key accounts
• Develop new business for the company through approaching new business customers, as definition the local sales KPI’s.
• Responsible for the management and handling of the RFQ response documents coming to the company for Contract Logistics Business.
• Build effective internal communication platform to ensure best- in-class customer service levels
• Update database within set time frame e.g. pricing, volumes, service offerings, key contacts, etc.
• Ensure to upgrade and refresh personal capabilities through sales and IT training
• Maintain constant touch with key clients and industry to deliver the best services available in the industry
• Identifying market opportunities through meetings, networking and other channels
• Liaising with colleagues to develop sales and marketing strategies
• Attending events such as exhibitions and conferences
• Producing reports for management
• Preparing sales presentations and participating in sales meetings
• Meeting existing and potential clients and building positive relationships
• Preparing financial projections and sales targets
• Management & co-ordination of tender
• Develop new business for the company through approaching new business customers, as definition the local sales KPI’s.
• ensure all operations flow smoothly and all team members are kept updated, I start by putting a field study and action plan with a timeline.
• Undertake sales presentations to customers and business communities to present to the company and its products and services.
• Focus on winning and keeping profitable business
• Daily coordinate and manage the group operations of air, sea and land shipments. I keep all clients, overseas agents and sub agents updated, stage by stage, which has a great impact on achieving client satisfaction
• Getting all required approvals and permits from government authorities. Attesting all certificates and NOCs from the concerned bodies. Applying and registering at Abu Dhabi & Dubai authorities to my customers list
• Keep up with financial policies, regulation, and legislation
• Manage a team Sales & CS who are involved in planning/scheduling events.
• Payroll Management
• Reporting team KPIs
• Prepare and submit weekly/monthly reports
• PRO’ duties through liaising with Abu Dhabi Municipality, immigration department, and ministry of labors
• Making outbound calls doing follow-ups with all clients
• Managing all government relations and partnerships along with VIPs
• Hitting event targets by closing delegates’ deals.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects, recommending solutions.
• Manage a team of shipping & planning associates who are involved in planning/scheduling shipments based on customer requirements
• Update financial data in databases to ensure that information will be accurate and immediately available when needed
• Support All Functions within the Warehouse on A Day to Day Basis
• Devising and using fruitful procurement and sourcing strategies
• Discovering profitable suppliers and initiate procurement / Purchasing partnerships
• Schedule imports/exports and coordinates with internal department and delegate workload
• Negotiating with external vendors to secure advantageous terms
• Approve the ordering of necessary goods and services
• Track and report key functional metrics to reduce expenses and improve effectiveness