support engineer team leader
Diyar United Company
Total years of experience :16 years, 4 Months
Supporting users for their frailer assets.
Trouble shooting faulty issues (Hardware & software) .
Handling some Network issues such as Odyssey problem .
Preventing Maintenance for Assets in weekly basis.
United Company/ Out sourcing department”
Providing support, including procedural documentation and relevant reports (solving bugs related to MS Office, Windows, Drivers, Hanging, Slowness, Format etc.)
Talking staff through a series of actions, either face to face or over the telephone to resolve issues
Setting up new users' accounts and profiles and dealing with password issues
Taking ownership of assigned tasks and seeing through to completion (escalating and managing, if appropriate)
Prioritizing and managing multiple tickets at one time
Responding within agreed time limits to call-outs
Rapidly establishing a good working relationship with customers and suppliers
Installing and configuring computer hardware, operating systems and applications
Supporting users for their frailer assets.
Trouble shooting faulty issues (Hardware & software) .
Handling some Network issues.
Preventing Maintenance for Assets in weekly basis.
Out sourcing department”
(public Authority for Applied Education and Training): End-user support engineer - desktop
Working for the Service Department as a Technical support team leader
Follow my team and distributing the tasks orders for them
Provide daily reports on the problems and faults that have been resolved to the supervisor
Responsible for fix all software and hardware problems for all pc .
courses: Certification Cisco Certified (CCNA) ITILv3 foundation. MCTS MCITP MCSA 2012 MCSE 2012 MCTS 2012 MCP 2012