Head of Retail Operations
Naseej
مجموع سنوات الخبرة :14 years, 3 أشهر
As a seasoned retail professional, I have a proven track record of success in creating and executing business strategies that drive growth and profitability. In my current role, I work closely with the Managing Director and other Heads of Functions to develop and communicate company strategy and business priorities. I am responsible for setting sales targets, developing retail activities, and staying up-to-date with market trends and competitors.
I lead a team of 70 workers and 21 sales members, overseeing recruitment, training, and performance management. Through my leadership, I have implemented a comprehensive ERP solution that has streamlined inventory management and generated cost-effective stock while meeting sales targets. I also maintain the company's public image by overseeing marketing initiatives and analyzing customer behavior trends.
With my strong analytical skills and attention to detail, I am able to make informed decisions on matters relating to day-to-day retail operations and formulate pricing policies. Overall, I am committed to driving business success through effective leadership, strategic planning, and innovative thinking.
As a Human Resource and Personnel Director, I am responsible for leading the HR function of the foundation. I have developed and implemented an employee policy handbook, performance appraisal system, and benefits administration. I oversee the recruitment process, including position posting, screening, and interviewing all candidates, as well as managing temporary staffing requirements.
I assess staff performance and provide coaching and guidance to ensure maximum efficiency. Additionally, I am responsible for managing company operations and addressing operational issues and concerns in a timely fashion. I communicate with a first-line professional manager of professional positions in a complex work area, receiving executive direction.
I provide secretarial support to the CEO by encoding correspondences, reports, and documents, setting meetings, and managing calendars. I supervise management planning activities such as job analysis, organization studies, workflow, warehouse, accounting, and finance. I maintain and generate operational reports for management as needed, including weekly, monthly, and annual reports.
I ensure the smooth and adequate flow of information within the company to facilitate other business operations. I also direct the buying department to ensure range and stock levels are consistent with business requirements. Through my leadership and management skills, I have contributed to the success of the foundation and helped to create a positive work environment for employees.
As a Customer Service Supervisor, I am responsible for enhancing staff accomplishments and competence by planning the delivery of solutions. I answer technical questions for less experienced team members and supervise the activities of lesser customer service representatives in the accomplishment of customer care goals.
I provide new products information and specifications for store teams and resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. I support and assist the Customer Services Team to ensure services are delivered in line with timescales.
Through my leadership and management skills, I ensure the satisfaction of customer needs in the best possible way. I have contributed to the success of the organization by providing exceptional customer service, motivating and training team members, and implementing process improvements to enhance efficiency and productivity.
Overall, I am committed to delivering high-quality customer service and ensuring that the customer's needs are met. My strong problem-solving skills, attention to detail, and ability to work well under pressure have helped me to achieve success in my role as a Customer Service Supervisor.
As the Co-founder and Owner of a security services company, my mission is to provide high-standard safety tools and manpower. I am responsible for developing and managing marketing efforts, including digital marketing strategies. Through my leadership and strategic thinking, I have implemented a new sales process that increased company sales by 45% in 12 months.
I am responsible for implementing processes focused on client services, operations, business development, and human resources. My strong business acumen and leadership skills have helped me to own P&L, accounting processes, and financial records. I am committed to delivering high-quality services to clients and ensuring that the company's financial goals are met.
Online courses studying on ALSON 84hours 85 min Certificate approved by the ALSOIN Institute Diploma in Human Resources Business Management & Entrepreneurship and Operations Management module Understanding Your Customers to Drive Sales Leadership Skills in Business Customer Service Training
1-Building The Brand , Management Skills Course at Qatar enterprise for business support service 1.Oct To 15 Oct ,2013 2-Professional Sales Management Course from Nokia company intercontinental city stare for 15 hours 3-Business Administration Training EFE International organization ( From 8 August 2011 To 8 September 2011 ) 4-Communication Skills & Human Relations Course at Dale Carnegie 5-Accounting Diploma (in preparing budgets for the company) Cairo university 7th 2010 6-Training in Microsoft (SME) Management of small and medium enterprises 3th2008
Bachelor's degree in Accounting, Faculty of commerce, Cairo University .2011 Accounting Techniques (Accounting) International Business Communications Business Management & Administration