Bayt.com
محمد التومي, Sr. Manager Customer experience

محمد التومي

Sr. Manager Customer experience

ooredoo

البلد
قطر - الدوحة
التعليم
دبلوم عالي, Marketing Diploma
الخبرات
26 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :26 years, 0 أشهر

Sr. Manager Customer experience في ooredoo
  • قطر - الدوحة
  • أشغل هذه الوظيفة منذ مارس 2006

started as market research manager then expanded my role to market and competitive intelligence, loyalty and retention, big data and data mining, business intelligence.
in 2012 I wanted to explore more horizontal scope where I looked after the newly established Customer experience department.
in March 2014 I move to work with Ooredoo Group to look after Customer experience and Market intelligence in more than 12 operators and I am still learning and adding value everyday.

Market Research Specialist في Orange (Mobinil)
  • مصر - القاهرة
  • يونيو 1998 إلى مارس 2006

Sr. Market Researcher
Business Analyst for the CCO
Administrative Assistant for the Sales Director


Proud to work in the start up from day one in the first Egyptian telecom operator back in 1998. Even as a summer Job and I got the job directly as I graduated.

الخلفية التعليمية

دبلوم عالي, Marketing Diploma
  • في Arab Academy for Science Technology and Maritime Transport (AASTMT)
  • يونيو 2000

This is a 1 year diploma and part of the 2 years MBA program that am currently enrolled but unfortunately couldn't complete due to traveling to Qatar.

بكالوريوس, Business Adminstration
  • في Sadat academy for management scienes
  • سبتمبر 1999

BA in management with specialty in Computer Science

Specialties & Skills

Market Research
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Competitive Intelligence
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Customer Service
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Customer Experience
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Market Intelligence
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project management
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Team Management
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Effective Leadership and Business Development
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Innovation and Problem-Solving
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اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

Esomar
  • Market research organisation membership
  • January 2006

التدريب و الشهادات

Customer Experience Certificate (Arizona state University) (الشهادة)
تاريخ الدورة:
September 2014
صالحة لغاية:
January 9999
Certified Market Research Professional (CMRP) (الشهادة)
تاريخ الدورة:
January 2012
صالحة لغاية:
January 9999

الهوايات

  • Harley Owner Group (HOG member since 2010)
    lots of charity events and good cause rides apart from the long cross countries rides.
  • Rowing Sport since 1995
    participated and awarded in 4 national championship in Egypt including the high schools championship which awarded me 2.5% more in my grades.