Bayt.com
Mohamed El Toumy, Sr. Manager Customer experience

Mohamed El Toumy

Sr. Manager Customer experience

ooredoo

Location
Qatar - Doha
Education
Higher diploma, Marketing Diploma
Experience
26 years, 0 Months

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Work Experience

Total years of experience :26 years, 0 Months

Sr. Manager Customer experience at ooredoo
  • Qatar - Doha
  • My current job since March 2006

started as market research manager then expanded my role to market and competitive intelligence, loyalty and retention, big data and data mining, business intelligence.
in 2012 I wanted to explore more horizontal scope where I looked after the newly established Customer experience department.
in March 2014 I move to work with Ooredoo Group to look after Customer experience and Market intelligence in more than 12 operators and I am still learning and adding value everyday.

Market Research Specialist at Orange (Mobinil)
  • Egypt - Cairo
  • June 1998 to March 2006

Sr. Market Researcher
Business Analyst for the CCO
Administrative Assistant for the Sales Director


Proud to work in the start up from day one in the first Egyptian telecom operator back in 1998. Even as a summer Job and I got the job directly as I graduated.

Education

Higher diploma, Marketing Diploma
  • at Arab Academy for Science Technology and Maritime Transport (AASTMT)
  • June 2000

This is a 1 year diploma and part of the 2 years MBA program that am currently enrolled but unfortunately couldn't complete due to traveling to Qatar.

Bachelor's degree, Business Adminstration
  • at Sadat academy for management scienes
  • September 1999

BA in management with specialty in Computer Science

Specialties & Skills

Market Research
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Competitive Intelligence
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Customer Service
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Customer Experience
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Market Intelligence
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project management
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Team Management
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Effective Leadership and Business Development
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Innovation and Problem-Solving
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Languages

Arabic
Expert
English
Expert

Memberships

Esomar
  • Market research organisation membership
  • January 2006

Training and Certifications

Customer Experience Certificate (Arizona state University) (Certificate)
Date Attended:
September 2014
Valid Until:
January 9999
Certified Market Research Professional (CMRP) (Certificate)
Date Attended:
January 2012
Valid Until:
January 9999

Hobbies

  • Harley Owner Group (HOG member since 2010)
    lots of charity events and good cause rides apart from the long cross countries rides.
  • Rowing Sport since 1995
    participated and awarded in 4 national championship in Egypt including the high schools championship which awarded me 2.5% more in my grades.