Sr. Manager Customer experience
ooredoo
Total des années d'expérience :25 years, 11 Mois
started as market research manager then expanded my role to market and competitive intelligence, loyalty and retention, big data and data mining, business intelligence.
in 2012 I wanted to explore more horizontal scope where I looked after the newly established Customer experience department.
in March 2014 I move to work with Ooredoo Group to look after Customer experience and Market intelligence in more than 12 operators and I am still learning and adding value everyday.
Sr. Market Researcher
Business Analyst for the CCO
Administrative Assistant for the Sales Director
Proud to work in the start up from day one in the first Egyptian telecom operator back in 1998. Even as a summer Job and I got the job directly as I graduated.
This is a 1 year diploma and part of the 2 years MBA program that am currently enrolled but unfortunately couldn't complete due to traveling to Qatar.
BA in management with specialty in Computer Science