Assistant Manager- Operations
Sun & Sand Sports
Total years of experience :17 years, 9 Months
Responsible for effective management of retail area manager, shop managers, employees, causal staff of all retail activities.
Ensure all operating store in designated area achieve set income and profit targets.
To make sure all performance issues namely operations, forecasting are addressed in a appropriate and timely manner
Effectively communicate with retail management, store staff, causal staff in cascading information.
Represent trading business and communicate externally as and when required.
Promote customer care approach within retail business, investigating complaints of poor customer service using effective methodologies
Actively promote each brand in assigned area.
To develop and grow customer base for each store to maximize retail assets
Regularly visit assigned stores to ensure compliance policies are adhered efficiently.
Also ensure adequate stock at store and ware house level which is uniformly distributed among all stores.
To maintain, seek, utilize and analyze management information including EPOS (Electronic point of sale) data to manage performance, seize opportunities and inform management decisions.
- Ensure sales target are achieved by effectively assigning
territories to each sales representative.
- Managed team of 4 sales representatives by setting their fiscal
year objective along with individual targets. Also encouraging,
motivating team by providing social and professional support.
- Responding to the tender documents, writing proposals, reports
and supporting literature.
- Manage day to day operations of sales by providing guidance,
encouraging teamwork and facilitating related professional work
processes in order to achieve high performance standards.
- Recruit sales staff. Provide training, motivation and
encouragement. Evaluate performance of the sales force and
seeks improvements in their capabilities.
- Maintain accurate pipeline and sales forecast. Work towards
achieving maximum conversion of prospect into client.
- Participate in formulating and implementation of the sales strategy
to accomplish procedures, policies and processes of the
organization.
- Right decision making while choosing clients to ensure quality and
ROI. Also take calculated risk to accomplish goals.
- Prepares annual marketing budget and monitors performance
against the budget.
- Marketing and promoting a portfolio of products by writing and
designing sales literature and through attending industry events.
- Develops and executes marketing plans and programs. Also set
short and long range objectives, ensure growth in market share,
turnover and gross profits.
- Manage key accounts by visiting clients regularly and identifying
their issues and ensuring right department is working on it to client
satisfaction.
- Supervises, revises credit, collection policy and monitors
outstanding.
Oracle, Bangalore India Senior Sales Representative 10/2008 - 06/2011
- Sell education for all oracle product and services in assigned
geographic or national account base territory to achieve assigned
objectives.
- Develop account penetration strategies and close business.
- Generate new leads by cold calling, email and digital marketing,
journals and oracle magazine.
- Responsible for understanding Oracle product offerings and
competitive issues.
- Identify new business opportunities by creating and
implementing territory campaigns with management assistance.
- Deliver presentations to decision makes of client in detailed,
confident and articulate manner.
- Liaise with customer contacts to maintain customer
relationship, identify new business opportunities and selling
assigned Oracle product and services.
- Plan sales team meetings, sale forecasting, support and sales
consulting.
- Build and maintain a network and up to date specific industry
or product knowledge.
- Redirect client complaints or concern to appropriate team. Also
follow up to make sure issue has been resolved as per client’s
directive.
- Administration of client’s learning management system by
approving profiles, resetting password, credential and certification
management.
- Test the courses of website to ensure they are working fine as
per development.
- Designing and sending automated letters for each event to all
participants including client representatives and content
developers.
- Schedule event on learning management system and ensure all
delegates have completed pre class requirements.
-Troubleshoot all hardware, software and voice issues arising
prior or during live event.
IIME Bangalore MBA in Human Resource & Marketing 2007 - 2009