l Warranty administator and Team leader
Al jomaih autimotive company
Total years of experience :12 years, 6 Months
Job Responsibility:
Ensure that correct warranty policies and procedures are administered.
Troubleshoot and Problem Solving with Customer and Technical Issues.
Maintain communication with GM support teams for technical problem solving With MEO TAC support.
Claim Repaired Order Warranty from GM
Repair management ( Job controller)
Monitor the allocation of repair orders
Personally follow urgent and comeback Jobs.
Follow Daily Productivity income Reports
Follow up Recall Campaign and safety recall for vehicles From General Motors
Follow up Parts Enquiry
Follow up Active vehicle reports, Technician productivity chart
Monitoring the KPI's of the workshop Ensuring maximum productivity and efficiency
Certificates :
GM - Warranty Admisitator Area - Silver Level - 2014 till 2020
All GM courses Related To Warranty.
• Online PED (Process Engineer Development )
• Studying Engineering drawings,
• Production & Process planning
• Rejection analyzing and control
• Tool life Monitoring And control
• Fixture design, Tool Selection, Machining (CNC & VMC)
• Programming in CNC Machines
• TPM, TPS& KAIZEN
• Systems &Documentation work & 5S &3C
• Preparation of PPAP documents.
• Part development through APQP..
• Develop and Implement Quality Plan, Procedures (SOP) and Methods (PFMEA, SPC) to assure Quality of products manufactured.
• MSAstudy by Gage R&R (Repeatability & Reproducibility)
• Support the implementation of ISO/TS 16949 Quality Management systems