IT Infrastructure Manager
UCMC
Total years of experience :14 years, 6 Months
I currently hold dual roles of Infrastructure and Incident Management for one of the biggest UAE projects - Expo2020 UAE.
Managing NOC operations
with client proactively for bugs and PSIRT issues
•Working closely with client for network upgrades
•Ensuring all the network hardware are covered under warranty and with latest software version.
•Weekly meeting schedule to understand the issues in network if any. Etc.
IT Infrastructure specialist
•Working as an
a successful transition of APAC region for Credit-Suisse as a transition lead
•Working as a technical lead and maintaining the NOC technical escalations
•Maintaining daily production and escalation calls
•Coordination with the NOC Engineers and Regional OPS manager and working on the escalated issues,
•Attending the incident management calls and discussing the risk and back out plans.
•Attending the daily production calls and discussing the issues happened in last 24 hours and understanding the risk of any issues and taking action against it.
•Attending the weekly calls with the Engineers and understand if any issues in the past week and addressing them
•Managing a team of 30 as a technical lead, helping in raising the break-fixes for critical issues and ensuring team completes it successfully.
•Proven ability to bridge technology and business goals to provide productive solutions.
•Conducting training to the Engineers and supporting them for any issues
•Streamlining Information Technology department by separating support tasks, creating new leadership positions and implementing best practices
•Ensuring that all IT changes are managed so that they minimize downtime and risk of any inconvenience.
•Attending client review meetings and taking ownership.
Client, One of the biggest MNCs’/Leading international banks in India
•Providing 24*7 escalation support.
•Providing consulting services.
•Delivering the customer requirements with the help of Engineers and ensuring everything is delivered as per customer expectations.
•Designing various best practices pertaining to industry standards.
•Recognized for delivering leading edge solutions that consistent meet complex business requirements
•Providing the best solutions for the existing network for network scalability.
•Explaining the customers about the features of the devices and what effects on the network depends on their request.
•Solid understand of architecture design
•Meeting the client’s requirements based on the agreed SLA.
•configure, and troubleshoot secure LAN’s, WAN’s, & Intranets. Consistently
•managed numerous simultaneous technical projects / lead engineer for many
•client-related store openings, installs & upgrades. Provide networking
•solutions that both accommodate special needs on time and within budget
•Attending the clients for Kick-off meetings at the initial stages of the projects.
•Attending client review meetings and taking the ownership of customer accounts.
Successfully completed the project for Degradation of Core to Distribution and implemented new core (VSS) for: Cognizant technologies, Hyderabad, India
•configuration of VSS on new core and degrade the old core to Distribution and integrate with the old and newly installed network.
•configuration of BGP between core and external network.
•Configuration of new distribution for the new network and integrating with the core and old distribution
•configuration of OSPF between distribution and core.
•Configuration of access layer switches and integrating with the new network.
•Installation of 3750 stack switches and configuring as per client’s requirements.
•Checking for full reachability from internal and external network and completed the
•migration with the minimum downtime.
Successfully completed the Network implementation project for: L&T Metro Hyderabad, India
•Installation and IOS upgradation of switches ( L2 and L3) & firewall
•Implementation of LAN.( core, distribution, access & server farm)
•Implementation of H/A for at core, distribution, server farm and access layer.
•Implementation of WAN connectivity.
Successfully completed the ASR 9010 project for
Handling Labs for CCNP & CCIE Routing & Switching.
•Assisting in organization of Technical Seminars.
•Configuring Cisco routers & Switches for Testing and troubleshooting before workshops.
•Providing Technical support and assistance for conducting Workshops.
•Taking ownership of routers to accommodate students to do various topologies on day today basis
•Handling LAN/WAN issues
•Providing Test bed with Cisco gear for students to troubleshoot their issues they faced in their organizations
•Providing remote support to the students and customers as required and getting the issues solved.
& Troubleshooting clients network
•System installation.
•Taking care of AMC
New Peninsula Hotel Dubai
– 50%
courses: CISCO CERTIFIED INTERNETWORK EXPERT CCIE # 24739
courses: CISCO CERTIFIED INTERNETWORK EXPERT CCIE # 24739
-55%