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mohamed ahmed mohamed zaki, Senior sales

mohamed ahmed mohamed zaki

Senior sales·Hassans optician

United Arab Emirates

Bachelor's degree, The high institute of mass communication university

Work experience

Total years of experience: 17 years, 3 months

Senior sales

February 2014 - Present

Hassans optician

Al Kuwait, Kuwait

February 2014 - Present

tasks and responsibilities :
*Greet customers and process sale of glasses, walk patient through frame selection, discuss appropriate lens selection, take measurements, and write up orders.
*Check in (quality control) finished eyeglasses
*Call patients to notify glasses are ready and of balance due at time of receipt
Repair and adjust glasses
*Order all contact lens from Lake City office. Receive and dispense contact lens to patients according to sop.
*Maintain frame stock; replenish empty frame and accesories slots
*Assist with contact lens I&R as needed
Assist with monthly inventory count
Assist with incoming phone calls as back up

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

sales and customer service at (jack Willis) retail

September 2013 - December 2014

alsahya

Hawali, Kuwait

September 2013 - December 2014

Achieving clearly defined individual and team sales and customer service targets
Selling storage space, packing materials and insurance
Ensuring customer experience is as stress free as possible
Working as part of the store team to ensure marketing initiatives are delivered
Managing customer accounts (this includes credit control, cash handling and preparing weekly banking)
Key holding and deputising responsibilities
Carrying out monthly stock control
Day to day administrative tasks

Company industry:
Sales Outsourcing
Job role:
Sales

sales and customer service at (top shop and top man) retail

November 2013 - November 2014

alshayaa company

Al Kuwait, Kuwait

November 2013 - November 2014

Sales at top shop and top man

Tasks and responsibilities :
 * Provide excellent customer service * Process till transactions quickly and accurately * Advise customers on latest trends * Be able to turn customer service into sales * Actively seek to maintain and improve store retail standards on selling floor, service areas and stockrooms * Fully follow operating procedures, and provide customers with complete service and an enjoyable shopping experience to maximize sales.

Company industry:
Sales Outsourcing
Job role:
Sales

senior sales and customer service

November 2012 - December 2013

alshaya

Hawali, Kuwait

November 2012 - December 2013

Al Shaya Company
Nov 2012- Alshaya Entertainment
( Kidzania Kuwait
Position: Senior Sales associate Tasks and responsibilities  - Give the customers the proper information about us and encourage them to enter  - Give good customer service (Offer a friendly greeting, smile )  - Deliver the knowledge to the newly arrived staffs through proper training. And assist them in learning throughout the process.  - Test the new staffs. Periodic tests are necessary to know the performance of trainee  - Helping line managers and trainers solve specific training problems  - Evaluating the team and prepare rapports for the manager  - Innovate and motivate the team to achieve the goal  - Representative of Qatar -Handling the cash.
-Assist the efforts of kidzania and all associates at the place.
-Maintain team environment between associates.
-Maintain responsibility for overall financial performance of my company.
-Handling the customer's complains

Company industry:
Media Production
Job role:
Customer Service and Call Center

customer care

July 2012 - April 2013

alshaya

Hawali, Kuwait

July 2012 - April 2013

1_give information
2_handle complain and solved the problem
3_send report to line manager about the complain

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

sales

July 2011 - November 2012

AMER GROUP

Cairo, Egypt

July 2011 - November 2012

Job responsibilities:
Sells products by establishing contact and developing relationships with prospects; recommending solutions.

Company industry:
Hospitality & Accomodation
Job role:
Sales

sales

May 2011 - April 2012

first class

Sharm el Sheikh, Egypt

May 2011 - April 2012

Job description: (Responsible for all sales activities, and service delivery) • Present and sell company products and services to current and potential clients. • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. • Establish and maintain current client and potential client relationships. • Follow-up for collection payment. • Customer service.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

sales out door

May 2010 - April 2011

bank bracles

Cairo, Egypt

May 2010 - April 2011

Sales out door in bank bracles

Company industry:
Banking
Job role:
Sales

director

April 2007 - May 2008

Nile sport channel

Hawali, Kuwait

April 2007 - May 2008

Training in Nile sport chaneel director and montage electronic

Company industry:
Media Production
Job role:
Customer Service and Call Center

Education

Bachelor degree from the high (institute of mass communication university) Faculty of media

July 2009

July 2009

Bachelor's degree, The high institute of mass communication university

Egypt

I study TV and radio and public realtion and marketing

Skills

Computers
Expert
Computers
Expert
Public Relations
Expert
Public Relations
Expert
Sales
Expert
Sales
Expert
Media
Expert
Media
Expert
Customer Service
Expert
Customer Service
Expert
ICDL from American university in cairo (office and excel and word and power point )
Expert
ICDL from American university in cairo (office and excel and word and power point )
Expert
Computers
Expert
Computers
Expert
Public Relations
Expert
Public Relations
Expert
Sales
Expert
Sales
Expert
Media
Expert
Media
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert
Arabic
Expert
Russian
Expert

Training and Certifications

Training
Thchincal sales
Thchincal sales in hassans optician
Sep 2015
Thchincal sales
Thchincal sales in alshaya company
Mar 2013
Customer care
Customer care in alshaya company
Feb 2013
ICDL FROM AMERICAN UNIVERSITY IN CAIRO
Icdl
Nov 2014
director
Nile sport channel
May 2008
sales
bank bracles
Apr 2007

Hobbies

  • swimming
    Swimming and play football