Mohamed Zaras Mullakara Jamludeen

Client Relationship Management: Manage B2B client and institutional partner relationships in Dubai, ensuring high service
standards, satisfaction, and long-term retention.
Operations Management: Oversee end-to-end operations including program delivery, resource planning, compliance (KHDA),
and quality assurance across the institution.
Business Development: Lead strategic growth initiatives including new partnerships, market expansion, and revenue
diversification across training verticals.
Team Supervision: Supervise and coach client-facing and operational teams, setting performance benchmarks and driving a
culture of excellence.
Stakeholder Engagement: Build and manage relationships with government bodies, corporates, and industry stakeholders to
support institutional growth objectives.
Reporting and Performance Monitoring: Prepare regular management reports on client satisfaction, operational KPIs, and
financial performance for senior review.

Market Strategy: Conducted market analysis, identified growth opportunities, and developed competitive strategies to optimize
portfolio performance.

Channel Development: Managed dealer, OEM, and banking channel partnerships, strengthening relationships across ICICI
Bank, ESAF SFB, HSBC, and CSB Bank to drive insurance portfolio growth.
Corporate Account Acquisition: Acquired and onboarded large corporate accounts across health, motor, and SME insurance,
contributing to sustained business growth.
Client Servicing: Handled client inquiries, policy amendments, service requests, and escalations with focus on resolution and
satisfaction.

• Directed sales operations through third-party channels, expanding life insurance market share.
• Trained branch teams and corporate agents on products, improving channel performance and client engagement.

• Managed loan liability insurance products and client relationships within ICICI Banks mortgage department.
• Conducted product training for branch sales managers, improving sales volumes and product knowledge standards.
• Customized insurance solutions based on client needs and data, increasing satisfaction and retention.

• Led marketing operations in Saudi Arabia, establishing strategic alliances with global freight forwarding partners.
• Developed competitive pricing strategies for corporate clients, driving significant growth in freight volumes.
• Conducted market research to identify new business opportunities and refine marketing strategies.