Vodafone Retail store manager
Vodafone Egypt
Total years of experience :21 years, 9 Months
• Achieve Store Sales Target for Points, Items And Revenue
• Lead, coach & direct store staff to Achieve Store Sales Target For Points, Items & Revenue
• Effective participation in setting store & individual Monthly Sales Plan in light of Quarter sales growth plan
• Ensure Products availability according to the targeted sales profile
• Daily check for displayed products ensuring attractiveness for customers
• Sales Call Monitoring ensuring that sold lines reflecting customers real or potential needs maintaining high level of Quality Of Sales
• Continues Monitoring for on terminal sales coaching staff to increase effectiveness meeting store closure rate band average
• Identify People Potentiality and participate in setting & delivering store succession plan per each title
• Conduct Consistent & Effective Performance Evaluation & supporting All Team members to improve their performance on monthly basis
• Monitor, Evaluate and document team Required Improvement areas & Training Needs analysis
• Ensure New Hired Action Plan Delivery & Progress Tracking and evaluation
• Communicate & act to solve people issues considering work life balance ensure their effective engagement
• Apply Agreed Operation Management Manual, delivering consistent retail experience for both employees & customers
• Follow & ensure staff compliance for that internal regulation and legal process
• Communicate effectively with Other Department for First & Vodafone as well as maintaining high internal communication profile with leaders & staff
• Complete store operational tasks and follow up assigned tasks to the team delivery as well as daily tasks delegations.
* leading ambitious & successful Team to achieve the company target
* monitoring the staff performance to adjust the quality stander ed performance
* organize the needed man power through fixing the needed footfall and putting the needed schedule to be align with our Business need
* motivate my team members in order to create better work environment
* fixing the pro -cons in my team, putting the needed corrective action plan to adjust the staff performance and reinforce the positive points
* tracking the Qualitative sales trend for the monthly sales target which matching with company strategy
* handle people issues in order to create better work culture
* achieving the monthly target through apply the corporates needs
* increase my customer percentage with 10% every Quarter
* searching for new opportunities for positioning the company products specially the vital one
* promoting for company new products as a supportive role beside the marketing department
* handle the customers issues specially those related to supply dates, paying dates, available quantity, all needed facilities
* Certified mini MBA in management from Knowledge Academy that certified from (HRCI) In united states . Mini MBA includes six materials with 150 hours of studying. 1) Business marketing 2) Advanced management and leadership 3) Organizational behavior 4) Business finances 5) Strategic management 6) Human resourse planning