Assistant manager - Automotive
SuhailBahwan
Total years of experience :17 years, 7 Months
Senior Executive Service Engineer responsible of providing an outstanding service experience by making meaningful connections with new and returning customers, drive sales and profitability for the service workshop by selling recommended automotive services through communicating benefits and product features appropriately.
Duties and Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, in addition to administrative duties Provides support in case of service manager absences.
providing support to the service manager in Main workshop service center by completing duties such as monitoring service inquiries, maintaining inventory of spare parts, enforcing service rules in the facility, tracking service operations, maintaining daily service reports and reporting to managers.
Being able to manage the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to customers.
Maintain a clean, well-organized service center and facilitate a safe and secure working environment by following 5S and Kaizen Practices.
Ensure that all necessary shop equipment is in proper and safe working condition.
Demonstrate awareness and compliance with Loss Prevention and Safety policies and procedures.
Understand and comply with the local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Provide technical support and guidance to all service center technicians, suggest the required repair instructions, and ensure the compliance with Nissan standards.
Stay up to date on product changes, new products, attending in house new products training, and sessions.
Explain technically and justify in details any given Estimates or any complicated repairs.
Analyzing section wise repeat repairs, come back vehicles in coordination with SBA technical cell and do the necessary countermeasures to prevent such situations, and preparing detailed reports.
Attend regular service department meetings and participate in improving workshop service processes and quality.
Handle customer complaints tactfully, promptly, and with concern for the customer, present the best solution to the customers in a way that is easy for them to understand.
Establish and maintain good working relationships with customers to encourage repeat and referral business. Directs, coordinates, and participates in performing customer service activities as dictated by workload and consistently and effectively sell service center services without jeopardizing honesty and integrity.
Work in coordination with Insurance and Extended warranty companies, Discuss, negotiate repair estimates, and provide technical detailed explanation to the approval.
Ensure that the Nissan service center meets and exceeds all customer satisfaction indexes (CSI) internally and regionally by monitoring CSI reports and respond effectively to the customer feedback and complaints and discuss with the team and apply immediate agreed solutions and countermeasures.
Responsible of maintaining daily and monthly KPIs records as required by dealership management. Forecast goals and objectives for the workshop and ensure them being achieved. Assist in conducting daily shop goal assessments to the company’s expectations/budgets
Monitors and manage technician’s discipline, attendance and authorization of overtime, annual leaves and enforcing the company regulations.
Train, develop and motivate the service department technicians and monitor their performance and development. Conducts meeting and communicate on regular basis with the team to discuss performance and workshop concerns.
Monitor and follow-up in coordination with warehouses the spare parts availability and getting updates regarding the ETA.
Maintain a positive attitude and team atmosphere and Develop effective communications at all times.
1 / workshop floor management
2 / providing excellent repair service throuh adherence to the copmany policies and guidance.
3 / efficiently utilizes and leads subordinates .
4 / quality of work at exact, fast, through and reasonably priced .
5 / work quality maintenance and improvement .
6 / instruct and provide continuous on the job training for technicians.
7 / maintain and improve the work environment in the workshop.
JOB DESCRIPTION :-
Responsible for managing the Workshop traffic by efficient job allocation, responsible of flat rate time distribution and monitoring of workshop performance in terms of productivity and efficiency by utilizing available resources for maximum revenue and profit generation, assist the Service Manager in monitoring proper operations, management, supervision and control of workshop operations
.DUTIES & RESPONSIBILITIES:-
Confirm the workshop capacity at the beginning of the day by confirming the available technicians and Prepares daily report on productive man-hour and absenteeism.
Review and confirm the carry over jobs from the previous day and customer appointment for the day considering unexpected situations such as warranty job and repeat repair job.
Analyze the workshop capacity and inform the service reception for managing customers receiving and handling.
Receives the job cards from the service advisers and allocate the jobs efficiently to the technicians according to availability and skills level.
Manages traffic flow of units inside the workshop to ensure smooth and safe traffic flow inside the workshop to avoid time delays.
Keeps track of the progress of the repair of vehicles in the workshop and ensuring that they are going according to the set guidelines.
Coordinates operations between Service Reception and workshop properly by updating the jobs progress monitoring board regularly and Provides
maximum technical support activities to the workshop to ensure smooth and proper repair procedures.
Assists Service Advisers with problem diagnoses, Informs service advisers of delays in work performance, necessary repair extension and additional defects.
Make sure that all repairs have been quality controlled before closing from the job control sheet.
Updates the daily receiving report for finished job s with the clocked hours as well as the carry over jobs for the next working day, Records finished jobs on the completed list of repair jobs.
Encodes into the computer the following:-
i. Job cards details in the daily monitoring sheet such as customer and vehicle information, complaints etc.
ii. Productive man-hour of each technician per repair order.
iii. Additional jobs performed duly approved by the customer.
iv. Q.C. inspector who road tested the unit.
Records and monitors technicians available hours, sold hours and actual working hours for calculation of efficiency and productivity and Prepares monthly report on work time analysis for submission to the service manager.
Updates technician skills board.
Monitors waiting parts and follow up pending repair orders covering jobs waiting for customers’ decision with the service adviser and parts expediter.
Monitors and prepares status report for all pending and carry over vehicles inside the workshop and Updates the service manager regarding status of all pending vehicles.
Conducts periodic meeting with team leaders and technicians to discuss workshop concerns.
Performs other tasks or duties that assigned from time to time.
mechanical engineer working for Heavy Equipment Company, carrying out various tasks related to Heavy, equipments belong to Khartoum cleaning project.Dealing with a Caterpillar Equipments*Observe and maintain all Project Equipments by applying engineering principles and standards methods of operation and maintenance*Responsible of preventive maintenance Scheduling, Execution and Monitoring * Supervise and Co-ordinate teams work within contract conditions, Company budget and time constraints to ensure customer satisfaction* communicating regularly with all maintenance technicians to ensure good two-way communication concerning maintenance issue.* Actively monitor Workshop operations and human performance, offering guidance to using training as a tool to improve overall workshop and human performance *providing training to operators and technician teams* lead and work in a team environment.*Attend Emergencies outside Normal Working Hours*Examine reasons of equipments failure and locate exact problems, Provide technical support, Suggest remedial measures in addition, give repair instructions.* issuing a diagnosis report to the Technical Manager for each equipment* prepare the daily, weekly, monthly reports and distribute to the concerned personnel* Issue spare parts specifications and keep developing them to up-to-date technology, Follow-up on the spare parts balance in coordination with warehouses, Raise special orders for parts not available. * Managing and Prioritizing Day to Day Activity of Maintenance workshop, . Regularly follow up with Workshop controller and technicians on covered equipment, update Customer and ensure delivery of the equipment at the promised time. *Provide detailed explanation and technical justification for additional repairs*Inspect completed installations of new parts and completed maintenance works to ensure conformance to equipment specifications and compliance with operational and safety standards.
Electricity Department _ Diesel Generation
1/ Perform the scheduled maintenance as specified by the generators manufacturer. ensure that the preventative maintenance is carried out at the exact time.
2/ ensure the forecast inspection service is carried out at the station regularly.
3/ perform & monitoring operation, maintenance and inspection procedures and ensure that the services are carried out as specified .
4/ ensure that the teams execute their works and followed safety precautions.
5/ handling customer complaints.
Teaching
engaged on construction of a new pipeline
maintenance of pumps, compressors, meters, flow prover,
construction of new tanks
pumping station designing and operation
maintenance of pipeline fittings
B.Sc. honors in mechanical Engineering 6.8 or 68% second class division