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Mohamed AbdelWareth, Islamic Account Manager

Mohamed AbdelWareth

Islamic Account Manager·Abu Dhabi Islamic Bank

United Arab Emirates

Bachelor's degree, Computer Science And Economics

Work experience

Total years of experience: 26 years, 5 months

Islamic Account Manager

October 2020 - Present

Abu Dhabi Islamic Bank

Dubai, United Arab Emirates

October 2020 - Present

 Maintain a good relation with existing customer while attract new ones.
 Achieving the daily customer services request with zero complaints.
 Succeeded in closing the assigned targets independently and within the team.
Company industry:
Banking
Job role:
Customer Service and Call Center

Personal Assistant- Virtual customer services supervisor

June 2013 - March 2020

Dubai Islamic Bank

Dubai, United Arab Emirates

June 2013 - March 2020

 Assisted and supported entire departments in day-to-day operations to smoothed functioning of the business.
 Acted as the 1st point of contact between both (internal and external customers) and the concerning departments to maintained the daily workflow.
 Assisted the COO’s VIP customers
 Remotely supported controlling and monitoring 33 branches with the capacity of 300 employees both local and expatriates.
 succeeded to be the virtual point of contact between the COO and all other departments (HR, Audit, Credit, corporate banking, Operation, …etc).
 Scheduled and organized the communications to the senior management effectively.
 Supported the COO with special projects.
Company industry:
Banking
Job role:
Secretarial

Financial Advisor

September 2011 - January 2013

Roya Developing Center

London, United Kingdom

September 2011 - January 2013

 Instructed, Managed and cooperated their financial team.
Company industry:
Training & Education Center
Job role:
Finance and Investment

Senior head cashier-Counter controller

May 2007 - May 2010

Bank Audi (S.A.E)

Sharm el Sheikh, Egypt

May 2007 - May 2010

 Supervised entire banking operations in customers' service, cash area, and the administrative affair.
 Communicated the customers and all other departments as a central customer service unit.
 Acted as a branch manger during his leave.
 Rotated among 5 branches during 3 years to constructed their opening as a support coordinator.
Company industry:
Banking
Job role:
Banking

Customer Service Representative

April 1999 - April 2007

Arab Bank - Egypt

Alexandria, Egypt

April 1999 - April 2007

 Acted as the first point of contact between the customers and all other departments as a central customer service unit.
 Verified the daily treasury deals at the branch level.
 Reviewed and monitored branch's position on a daily basis.
 Directed the quarter-end/monthly-end target reports’ and data to other departments.
Company industry:
Banking
Job role:
Banking

Ms Office instructore

January 1998 - April 1999

I.B.M

Cairo, Egypt

January 1998 - April 1999

Microsoft excel, word and PowerPoint.
•Teaching how to surf on the internet & prepared the courses materials.
•Virtual support to my students.
Company industry:
IT Services
Job role:
Teaching and Academics

Education

Cairo University

May 1998

May 1998

Bachelor's degree, Computer Science And Economics

Egypt

GPA (percentage): 88%

GPA (percentage): 88%

. •Minor: computational socio- sciences.

Skills

Virtual Office

Expert

Customer Support

Expert

MIS Reporting

Expert

Executive Assistance

Expert

Banking Operations

Expert

MATERIALS MANAGEMENT

Expert

MICROSOFT EXCEL

Expert

MICROSOFT POWERPOINT

Expert

MICROSOFT WORD

Expert

TEACHING

Expert

AUDITING

Beginner

communication skills

Expert

ADMINISTRATION

Expert

BANKING

Expert

online Forex and commodities trading

Intermediate

follow ups

Expert

BUSINESS WRITING

Expert

time management

Expert

mail

Expert

typing

Intermediate

materials

Expert

office management

Expert

outlook

Expert

office administration

Expert

Virtual Office

Expert

Customer Support

Expert

MIS Reporting

Expert

Executive Assistance

Expert

Banking Operations

Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
stress management
Nov 2019
Training
Auditing
Central Bank of Egypt
Revision & archiving methods
Arab Bank
Customer services Excellencies
Arab Bank
Treasury deals: forex & deposits operations
Arab Bank
Business writing -Report writing
Dubai Islamic Bank
Nov 2018
Time management
Dubai Islamic Bank
Jan 2019

Hobbies and interests

online trading

achieving a constant monthly profit