Mary Grace Prado

• Directly reports to the General Manager
• Prepares travel itineraries and appointments
• Schedules meetings with existing and prospective customers
• Regularly updates the contacts database
• Manages the office Petty Cash
• Forecasts, tracks, documents and submits weekly and quarterly reports of the budget for office expenses- utilities, stationery and staff travel expenses
• Manages the documentation of inbound/outbound shipments
• Prepares cheques/bank transfers of due invoices and facilitates payment
• Assists in the preparation of documents required during annual audit
• Handles visa processing for newly hired employees, as well as visa renewals
• Directly coordinates with Dubai Airport Free Zone Authority for office lease and license renewals, license amendments and other company requirements
• Prepares drafts of Board Resolutions for amendments to be made
• Facilitates legalization and attestation of documents
• Actively participates in the checking and forwarding of goods received from the factories in Vietnam, Hong Kong and France
• Coordinates with forwarding companies and government entitities - Dubai Chamber, Dubai Customs, and other entities as required by the customer
• Assists in managing the warehouse inventory of POS Materials/Marketing Tools

• Met and greeted clients
• Handled accounts of companies for incorporation
• Corresponded with clients via email, letter and fax
• Attended to clients’ phone-in and walk-in inquiries
• Arranged meetings and appointments, booking and travel itineraries
• Attended to administrative tasks-photocopying, faxing, filing and typing documents
• Regularly updated the contacts database

• Nominated 2005 Employee of the Year
• Handled telesales/telemarketing and direct sales increasing subscriber base
• Efficiently and carefully planned sales blitzes and events increasing sales of consumer products
• Effectively planned and forecasted business center monthly and yearly operational expenses with cost-efficient results.
• Continuously checked frontline operations making sure that agreed service level agreements were met.
• Ensured superior customer engagement thus encouraging client referrals
• Handled echo training and daily briefing of co-employees, keeping staff updated and giving them a better understanding of the current policies
• Supervised on-the-job training for newly hired employees
• Contributed highly to the reactivation and win-back of terminated accounts resulting to a decline in churn.
• Handled cashiering functions and inventory
• Managed the business center in the absence of the Center Head

• Handled daily radio programming and campaigned for commercial sponsors
• Effectively wrote and edited radio commercials
• Handled a daily interactive morning show