Client Relationship Manager
Kenzie's Carwash
Total years of experience :10 years, 3 Months
• Provide leads and convert to sales to increase company’s profit.
• Promote service and raise awareness by introducing the company to people and organizations by calling and by social media postings.
• Create artworks for marketing campaign and promotions.
• Handle and interact to current clients and potential customers by assisting inquiries and understanding
their requirements, negotiating to get a win-win results for both parties and provide solution to their complaints if there are any. Design preventive measures to avoid issues in the future.
• Manage calendar for client bookings and meetings.
• Assist administration staff.
• Specialized with variety of administrative tasks, including managing phones and emails, scheduling
appointments, planning meetings
• Management of the office operations, interact with clients, collaborate with colleagues, support
management and ensure efficient day-to-day office operations in a fast-paced environment
• Screen and direct phone calls and distribute correspondence
• Manage schedules and deadlines, prepare minutes of meeting
• Ensure that office appearance supports and provides healthy, comfortable, and productive work
environment
• Assist & directly reporting to the CEO of the company
• In charge of database entry, updates and maintenance
• Handle IT maintenance of the company
• Other Administrative tasks such as research, data entry, filing and business cards etc.
Office Management and Human Resources
• Oversee the administrative team and coordinate their daily activities.
• Supervising logistics of documents such as invoices, payments, other deliveries and Managing transport
schedules of staff.
• In-charge of daily attendance and leave reports.
• Assist Management and staff on a daily basis. May include grievances and issues.
• Coordinating with vendors and suppliers to ensure smooth job transactions and completions of
necessary requirements.
• Arrange travel and accommodations
• Handle Petty Cash and reimbursement.
• Track and maintain company assets and Office supplies. May include but not limited to IT hardware and
software products, Office furniture, stationery and pantry supplies.
• Handle maintenance requests and other administrative concerns.
• Submit timely reports, distribute memorandums, correspondence and prepare presentations as
assigned.
• Keep databases up to date.
• Supervise the cleanliness of office space.
• Manage corporate events
Front Desk
• In charge of the reception area ensuring that guests are well accommodated.
• Direct visitors to the appropriate person in the office
• Answer, screen and forward incoming phone calls
• Ensure the reception area is clean and presentable
• Update calendars and schedule meetings.
• Provide basic and accurate information in-person and via phone and email
• Receive, sort and distribute daily mail and deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Perform other clerical front desk duties such as filing, photocopying and transcribing.
Marketing & Design
• Graphic Designing for Digital marketing, social media, promotional materials and company
presentations.
• Print designing use for the following events;
o External - HR summit, job fairs, campus recruitment
o Internal - Holiday announcements, employee recognitions, company events and invites.
• Design stationery such as company business cards, notebooks and envelopes.
IT & Safety Administration
• Oversee and maintain the company’s computer infrastructure.
• Doing basic troubleshooting of network connections, maintain and check servers and security programs
and other installed software and applications.
• Configure / Install the necessary hardware and software products.
• Ensure system upgrades or updates as needed.
• In charge of company’s email, password creation and maintenance of all email accounts.
• Adding new staff to Active Directory and Sophos firewall email distribution list.
• Assist staff if they encounter technical issues.
• Maintain attendance and door access (biometric) software by adding and deactivating users in the
system and ensure proper usage of Radio-Frequency Identification (RFID) card.
• Basic configuration of phone (PBX) system.
• Coordinate with the IT Technician for necessary improvements and unresolved issues that need to be
fixed.
• Handle front office by greeting and assisting clients, maintain desk cleanliness and organize.
• Response to emails and managing toll free hotline for general inquiries.
• Designing flyers, brochures, business cards, banners and other printing needs using Adobe Photoshop and Illustrator.
• Preparing invoices, delivery notes and manage billing by using tally.
• Arrange and schedule meetings for branch manager and area managers to our prospective clients.
• Creating and maintaining databases of clients and contacts for ease of access.
• Filing reports, quotations and printing samples for future references.
• Assist in receiving, checking and arranging deliveries.
• Coordinate with 40+ branches all over UAE for smooth job transactions.
• Training and evaluate new hired receptionist of the company.
• Responsible for assigning and reminding pending jobs to coworkers
