Noc Manager
Mobiserve KSA
Total years of experience :14 years, 6 Months
* Responsible for Handling Escalation form Customer and Vendor
* Ensures that the systems and technology used are constantly upgraded to remain relevant.
* Create innovative solutions to various networking problems and ensures that customer needs are properly defined and satisfactorily met.
* Periodic inspection and audit NOC Team to ensure that work procedures carefully followed.
* Prepare Periodic Reports about Network Performance and Availability.
* Ensuring the whole NOC shift works in an efficient and effective manner.
Responsibilities:
Mainly providing E&M Maintenance Service for STC (GSM - LDN - TFM ) Sites
- Generators
- HVAC System
- Firefighting panel
- Access control panel
- AWL Panel
• Supervise Engineers & Technicians activities and duties.
• Following up PMR through WFMS System
• Managing all daily activities related to E&M project to covers all related problem within agreed SLA with the customer
• Follow network KPI and put plans and process to enhance it and match it with costumer needs.
• Ensure immediate responsiveness to E&M TTs on a 24×7 basis.
• Managing engineers, technicians in proper way and make sure that all covers all TTs within SLA
• Worked closely with the customers for those task which is not in our scope & find out the solution at district level to avoid any high level request to high management
• Making SLA reports & get exclusion from the customers on behalf of genuine reason
• Controlling repeated outages/degraded and make permanent solution to avoid any escalation form customers
• Controlling the PMR target & avoid any ETLs rejection
• Get Exclusion for ETL rejection on behalf of Genuine reason
• Handle PODs Certificate with customer.
• Doing close follow up for vandalism cases, making police reports then submit to NPTS through customer to include it in CAPEX replacement project accordingly
• Doing random audit of the teams activities CMR and PMR
• Doing Random EHS audit to make sure that team comply with EHS standard and achieve the project target without any human loss or any misshapen to the human life
Responsibilities:
Mainly providing O&M for Telecom equipment of STC GSM & Technical building Sites
• Telecom Equipment
- Huawei ( 2G -3G-4G )
- BSC and RNC 6900
• Transmission Equipment
- Huawei Transmission MW ( 620 - 910 - 950 - 980 )
- NEC Transmission MW ( Neo - V4 - iPasolink )
- NSN Transmission MW Flexi Hybrid
- Siemens Transmission MW SRAL
• SDH Equipment
- ALU DWDM
- Lucent ADM
- Siemens Hit
- Cisco routers and Switches
- Huawei OSN
• FTTx Equipment
- Huawei OLT
- Huawei GPON MDU
Alkan networks, holds sever telecom projects around Africa and the middle east. In Egypt, Alkan networks is responsible of providing BSS O&M for Etisalat Misr Huawei FM Project
Position: FM Team Leader Etisalat Misr Huawei Project
Responsibilities :
Mainly providing O&M tasks for Huawei Telecom Equipment & Electromechanical part .
BSS O&M Eng.
• Providing corrective & Preventive maintenance for GSM sites - BSCs
• Troubleshooting Telecom Failure for different BTS Types
• Troubleshooting microwave issues
(NEC Pasolink V4, NEC Pasolink NEO, RTN 600, RTN 900)
• Microwave links upgrade & downgrade.
• Making PM plans.
• Supervise engineers & technicians activities and duties.
• Following up alarms, handling procedures and providing technical support
• Reporting planned activities to concerned stack holders .
• Following up the assigned tasks from Customer side.
Etisalat ISP access network O&M :
• Site acceptance due to Etisalat/Huawei specs.
• Providing O&M for IPDSLAM (MA5600) regarding SLA
Major : Communication & Electronic Engineering Subjects :- 1- Communication principles & theory 2- Electronics Principles & Theory 3- Networks 4- Optical fiber 5- Mobile communication