Mohamed Abdelnabe Mohamed Hassan Alazawe

• Managed day-to-day operations ensuring adherence to organizational standards.
• Developed and implemented streamlined processes to enhance operational efficiency.
• Coordinated cross-departmental communication to facilitate smooth workflow transitions.
•Trained and mentored junior staff fostering professional
development and team cohesion.
• Collaborated with stakeholders to align operational goals
with broader business objectives.
•
Established performance metrics for staff evaluation and
improvement purposes.
• Drafted KPI reports to senior management with strategic
recommendations.
• Oversaw facility maintenance and allocated needed
resources to meet standards.
Handled negotiations with outside vendors and service
agencies to meet group needs.

1 - Evalute team performance.
2 - Organizing work with other departments.
3 - Handling customer service team issues.
4 - Daily reports for calls targets, clients complains and marketing.
3 - Organizing team schedule.
5 - Handling clients complaints.

1 - Daily reports for calls targets, clients complains and marketing.
2 - Handling team complains
3 - Organize team schedule
4 - Talking with the clients who have complains and wanted to talk with the administrator.

1 - Receiving calls external and internal.
2 - Handling customer inquires and complains.
3 - Reception track customers.
4 - Organize files and appointments.
5 - telemarketing for our new programs and our promotions.

1 - Receiving food orders form customers then sending them to restaurant.
2 - Handling customers inquires and complains.
3 - promoting for the new products.

1 - making check - in for the guest.
2 - making reservation for the guest.
3 - Handling the complains of the guests.