IT System Engineer (System Administrator) / Project Coordinator
Cad Gulf LLC
Total years of experience :15 years, 1 Months
CAD Gulf LLC is an IT solution provider in the UAE, operational since 1989 in Dubai, UAE. Initially our core competence laid in our CAD solutions but within 5 years we sought newer markets and focused our attention to the growing Enterprise Networking Solutions and IT Infrastructure for the corporate sector (SMB and Enterprise Clients).
• Providing all L2 & L3 support to allocated Clients on project basis and given solution for the criteria.
• Receiving in bound calls and recording technical (H/W, S/W) and /or any application support calls from end users and providing support through phone either remote basis and resolve issue. Even Providing professional and efficient IT troubleshooting advice to all users via phone, email or face to face.
• Research and recommend new/updated software versions as per business unit requirement. Supervising Technical loops, a providing solution to clients
• Extensive knowledge of Microsoft Windows Server, Active Directory, and Exchange administration, Hyper-V, VMware, Mac OS, Windows OS, Database, Project Management.
• Create and Verify Backup storage (Acronis & Symantec), recovering the Data, Servers 2008R2 & 2012R2, Virtualizations Servers, Network Switches & Routers, IPBX, ERP system, Office 365.
• Manage workflow and service request through Clients call ticketing system
• Managing network user accounts, monitor server operation and backup processes.
Projects Entitled and Responsibilities: -
• Managing project scope and change control and escalating issues where necessary.
• Ensures resolution of issues escalated by the Project Manager or the Project Board.
• Approving strategies, implementation plan, project scope and milestones.
• Assures availability of essential project resources. Ultimate authority and responsibility for the project.
• Maintains and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Is accountable for the delivery of planned benefits associated with the project.
• Sets up and manages support functions covering planning, tracking, reporting, quality
management and internal communication.
• Prepare project proposals, timeframes, schedule and budget
• Act as the point of contact and communicate project status adequately to all participants
• Make Report and escalate to management as needed.
• Handled Project for DHA (Dubai Health Authority - Salama Project).
• Migration of Projects with all respectively Software, Server, Hardware and Networking Side.
• Entitled Coordination job for the Project side and IT Support side.
Organization Profile:
SOUTHERN CAN MAKING COMPANY LTD, JEDDAH (SCMC) is an ISO 9001: 22000 certified company. Which is considered one of the biggest companies in the Middle East manufacturing two pieces (Aluminum & Steel) beverage cans with ends. The experienced and dedicated team at SCMC is committed to the highest standards of Quality and Flexibility to meet the ever changing needs of its customers.
Website: - http://www.scmc.com.sa
Job Profile:
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision, maintain ISO 9000 & 22000 documentation and auditing, ERP software “INJAZAT”, Quality Software “ SPC Systems”, Pressco Technology “INTELLISPEC” Vision Camera systems.
• Maintaining and implementation of Server and clients, Networking, Mail service for Outlook, Backup Management, Database Maintenance, NAS Storage system, Quality Department Equipment’s, Testing QC software and devices beside entire networking system including Firewall system.
• Performed installation of Windows 2003, 2008 and 2012 on physical and virtual servers and configured DNS, DHCP and Domain roles and services. Configured Active Directory and performed operations for users, security groups, and configuring user profile, account lockout and password reset operations. Configured domain controllers in Single Bay, Single Domain environment and deploying group policies.
• Responsible for setup, configuration, testing, upgrades and deployment of desktop/notebook machines running Windows XP/Vista/7/8 in accordance with organizational policies and procedures.
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review
• Oversee provision of IT entire support for 2 companies as Can Making Plant & Ends Making Plant.
• Performed installation of Mac, Windows XP, Vista, 7, 8, 10, Server 2003, 2008 and 2012 on desktops, laptops and servers using Acronis media.
• Performed data center operations like cable pulling, rack mounting and fault finding. Troubleshoot network related issues in LAN/WAN environment and follow up with vendors. Assist in the development of local IT budget
• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
Organization Profile:
NIIT’s learning outsourcing services are built on the sound principles of running training like a business. NIIT’s transformative approach helps companies dramatically improve the effectiveness (value) and efficiency (direct and total costs) of training. We support our clients with a full complement of Managed Training Services including content development, delivery of third party programs and vendors, delivery of proprietary training programs, and management of learning technology.
Website:- http://www.niit.com
Job Profile:
Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.
Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.
Maintains quality service by establishing and enforcing organization standards.
Contributes to team effort by accomplishing related results as needed.
Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops.
Assess training needs and certification requirements.
Prepare and conduct technical training programs and Deploy training to targeted personnel.
Organization Profile:
Fareast InfoTech Pvt Ltd is a small IT firm which entitled outsourcing projects and implementing supports for software for some projects from UK and Australia based. We support software and online project developing for entire big streams to fulfill their dream projects.
Job Profile:
Ensure design of system allows all components to work properly together.
Support LANs, WANs, network segments, Internet, and intranet systems.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Develops tools, procedures, and training sessions for Operations, Client Support and Systems Development staff to assist with work.
Maintain integrity of the network, server deployment, and security.
Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
Website:- http://www.firstsource.com
Job Profile:
Ensure design of system allows all components to work properly together.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
deal directly with customers either by telephone, electronically or face to face
obtain and evaluate all relevant information to handle product and service inquiries
provide feedback on the efficiency of the customer service process