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Mohamed Ali Ali Azam, System Support Engineer

Mohamed Ali Ali Azam

System Support Engineer·Perfect Presentation

Saudi Arabia

Master's degree, MSC IT

Work experience

Total years of experience: 13 years, 6 months

System Support Engineer

March 2020 - Present

Perfect Presentation

Riyadh, Saudi Arabia

March 2020 - Present

 Responsible for Installation, configuration management of wired and wireless Network
 Assisted senior network engineers in configuring and troubleshooting network hardware, including routers and switches.
 Backup, Restore and Virus Protection on windows Platform
 Supported and maintained corporate Active Directory containing over 1200k users
 Installing and configuring Windows server 2003, 2008 and 2008R2.
 Upgrading data network equipment to latest stable firmware releases to all network and windows devices
 Work collaboratively, cooperatively, and closely with technically adept personnel and ability to involve network management when appropriate
 Troubleshooting and Installing for all windows platform (windows7, win8, 10 and windows server 2012 and 2016)

Company industry:
IT Services

IT Technical Support Engineer

June 2017 - February 2020

ABANA Enterprises Group Co

Al-Dawadmi, Saudi Arabia

June 2017 - February 2020

 Installation of OS Alrajhi system
 Troubleshooting OS level hardware & Networking Issues
 I work as (SLM)
ATM services or repair and reload software Fixing problems such as worn card reader and malfunctioning dispensing system and receipt, journal printers (Wincor Nixdorf)
 I work as (FLM)
Fixing problems such malfunctioning dispensing system (Diebold and NCR)

Company industry:
Accounting

Network Administrator

September 2015 - September 2016

Arrownet Wireless Solutions

Chidambaram, India

September 2015 - September 2016

 Responsible for Installation, configuration management of wired and wireless
 LAN/WAN Network, VPN access.
 Installation of Windows XP, 7, 8, 10 and Windows server 2003, 2008 OS workstations and Service.
 Installation, Assembling, System Maintenance, Troubleshooting with all kinds of PC .
 Upgrading data network equipment to latest stable firmware releases
 Configuration of routing and switching equipment.
 Backup, Restore and Virus Protection.
 Troubleshooting via Remote Desktop Connection.
 Providing computer support services both for software and hardware for an organization

Company industry:
IT Services

Estimation Engineer

September 2014 - August 2015

JBK Controls W.L.L

Doha, Qatar

September 2014 - August 2015

 Prepare Tender document & Estimating the Tender Price, Preparing Design drawings, project estimation.
 Prepare Tender document, Bill of Quantities, Equipment calculation.
 Preparation shop drawings of ELV wall/floor Mounting details and Containment layout like Cable tray/ladder layout, Trunking layout, Cable routing, and Installation details, Glanding & Termination detail etc.
 Involved in documentation works like submission of drawings, maintenance of database for revision history and filing hard copy of drawings.
 Designing in ELV system in Access Control, Parking Management System, Gate Barrier, Bollards, Road Blocker, and Structured Cabling & Active Components

Company industry:
IT Services

Manufacturing Operations

April 2013 - July 2014

Lenovo India Pvt., Ltd

Cuddalore, India

April 2013 - July 2014

 Interacting with Quality of organization on improving the product quality
 Analyzing the plant failure product such as Desktop & Notebook products and find the root cause.
 Discussing about the Failure percentage of the Field and Plant.
 Maintaining of database

Company industry:
Computer Hardware & High-Tech Manufacture

Desktop Support Engineer

February 2012 - February 2013

Anziyan Technologies

Cuddalore, India

February 2012 - February 2013

 Troubleshooting hardware software and network problem
 Troubleshooting and Analysis skills for general network and desktop application issues.
 Trouble shooting all kinds of Desktops & Desktop Motherboards,
 Trouble shooting all kinds of Thin Clients(OS level hardware & Networking Issues)
 Installing software and application to user standards
 Support for hardware & Networking related problem’s
 Configuring and troubleshooting desktop’s laptops

Company industry:
IT Services

Education

Bharathidasan University

July 2014

July 2014

Master's degree, MSC IT

India

Jamal Mohamed collage

June 2011

June 2011

Bachelor's degree, BCA

India

Skills

Linux Desktop
Expert
Linux Desktop
Expert
Wireless Networking
Expert
Wireless Networking
Expert
Windows Networking
Expert
Windows Networking
Expert
Networking Concepts
Expert
Networking Concepts
Expert
PC Networking
Expert
PC Networking
Expert
CCNA
Intermediate
CCNA
Intermediate
Mcitp
Intermediate
Mcitp
Intermediate
MCSA
Intermediate
MCSA
Intermediate
Active Directory
Intermediate
Active Directory
Intermediate
GPOs
Intermediate
GPOs
Intermediate
DNS
Intermediate
DNS
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
WORKSTATIONS
Intermediate
WORKSTATIONS
Intermediate
DESKTOP SUPPORT
Expert
DESKTOP SUPPORT
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
Administration
Expert
Administration
Expert
PC Networking
Expert
PC Networking
Expert
Networking Concepts
Expert
Networking Concepts
Expert
Windows Networking
Expert
Windows Networking
Expert
Wireless Networking
Expert
Wireless Networking
Expert
Linux Desktop
Expert
Linux Desktop
Expert

Languages

English
Intermediate
Tamil
Expert
Hindi
Beginner
Arabic
Beginner

Training and Certifications

Training
Desktop Support Engineer
Anziyan technologies
Feb 2012