Admissions and Registration, Administer
University of Modern Sciences
Total years of experience :18 years, 4 Months
- Plan and oversee the work of staff to ensure the appropriate procedures and policies are followed in compliance with current admission and registration standards that are set by the ministry of higher education and the rules and laws that are set by the university.
- Supervise the review and evaluation of applicant files to determine the admissibility of applicant utilizing established University’s admissions standards.
- Correspond with prospective students, faculty, staff and others seeking information regarding academic programs offered and admission policies and procedures.
- Organize and administer the records, registration including transcript evaluations in order to provide maximum service to students while ensuring efficient and effective workflow.
- Supervise the coordination, evaluation and certification of all graduation applications.
- Responsible for collecting, recording, maintaining and reporting of student records within Ministry of Higher Education’s guidelines (e.g.: grades, registration data, transcripts), and to parties that have students under scholarships.
- Provide leadership and develop appropriate recommendations for the implementation of related technology application in support of enhanced services offered.
- Problem solve the student’s disputes as they relate to records and registration.
- Collaborate with deans, faculty, IT and student counselors to facilitate and improve services to students, including catalog and registration/records policy questions.
- Monitor staff back-up for records, admission and registration services, including registering students, issuing transcripts, answering phones, scanning, reporting grades and working special events.
- Determine the fiscal requirements, prepare and manage budgetary recommendations for the Admission and Registration Department.
- Prepare various reports required by the management and board of trustees. Analyze reports, track trends, and provide statistical information.
- Hire and supervise Admission and Registration Department Staff, prepare performance appraisals, promotions, and handle disciplinary actions.
Contracting with Overseas Service Agents to facilitate the deployment of business, and Maintain International communications with overseas Partners and Agent
- Manage 6 Subordinates in UAE, and total of 16 worldwide.
- Manage the entire business development, Plan and provide guidance to achieve business
- Contracting with international Collaborates worldwide to accommodate international Services provided by my company
- Market development and expand scope of tendered services to students - Identify new business opportunities, incorporate additional service to clients
- Prepare business plan for the year and run short-term quarter planning for every individual season.
- Development and implementation of a recruitment plan for one of our products (Undergraduate, Masters, MBA or EMBA)in specific regions/countries
- Skim and Scan the market to engage with competitive business partners.
- Track the company record in Business Development, Relationship management and Consultation along with associate, training, worker development, leadership initiatives, and areas of International Education sector.
- Establish and maintain appropriate systems for measuring all aspects of aspects of operational management and development.
- Monitor and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales.
- Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
- Alternative solution and decision making responsibility
- grasp a broad range of project responsibilities.
-Identify and manage new business opportunities to support business growth.
-Reinforce ways to ensure competitive advantage through encouraging the delivery of customer centric solutions.
-Excellent communications skills, self-motivation, cultural sensitivity, a foreign language, outstanding ability to sell, strong writing and presentation skills, excellent negotiation, closing and follow-up skills and market research experience
-Monitoring & Directing business operation to make improvements or take corrective action
- Counseling prospective students regarding the application process.
- Assisting in the planning and implementation of a variety of recruitment efforts both on- and off-campus for applicants and admitted students, including open houses, receptions, and other meetings between admitted applicants and current students, alumni, and faculty.
- Reviewing applications for admission to ensure that applicant is meeting the requirements and the academic criteria of enrollment.
- Communicating orally and in writing with applicants and admitted students.
- Coordinating with admissions officers regarding all aspects of the electronic application process.
- Serving as the primary liaison with the University regarding the admissions database.
- Working closely with the College financial aid office to ensure accurate transmittal of scholarship information.
- Working with the College Registrar to ensure a smooth transition from admitted applicant to enrolled student.
- Maintaining accurate records of postal mailings, e-mails and issue publications.
- Serving as the admissions contact for international applicants and admitted students.
- Generating all decision letters to all applicants.
- Assisting the Assistant Dean of Admissions with interviewing, hiring, and supervising Admissions Office staff and student workers.
- Assisting with the creation of publications for the Admissions Office.
- Assisting the Assistant Dean of Admissions in gathering and analyzing data pertinent to carrying out the duties of the Admissions Office.
-Answering the phones that is made by the costumers in the highest levels of proficiency
-Providing them with all the needed details regarding the company I'm in beginning with the products of the company and to provide the approximate pricing and details about the product, with specific detailing of the products we are dealing in the company, and the availability of it.
-Handling costumer care issues from complaints, suggestions, and handling them with the highest level of priority and confidentiality
-Handling the publicity and advertising for new products and memberships that the company is dealing with
-Handling the publicity campaigns by collecting the customers info in a professional way that makes the customer feeling encouraged to receive such details from are side and make them interested in hearing from us on a monthly or a weekly basis from are contacting ways either it was through mail, SMS or direct calling.
-Handling international enquiries and complaint either through mail or telephone and follow up with the other departments and the respective personnel's in a very professional and job ethical ways to provide fast and a high quality service.
Overall, a high level based training that has been given to me to provide a call quality and customer satisfaction using the new methods and techniques of the new era using a set of multiple systems.
-Prepare correspondence, reports, and materials for in-house and presentations for conferences that are held through the agency and the ones that are held from other respective official views
-Co-ordinate travel bookings and timings for the CEO to make sure that he will be on time for his duties
- Arranging accommodation for CEO and crew in the visiting country and the visiting guests and external visitors / clients
-Management of the diary and appointments and making sure that his appointments are due on time and as scheduled
-Take and relay accurate and timely message from telephone, callers, and answer queries where possible
-Collect and open mail for CEO
-Draft, translate, type and dispatch all correspondence
-Liaise with relevant individuals, external organizations to arrange meetings, preparing agendas and minutes
-Maintain a comprehensive filing system
-Undertake any other duties as requested by the CEO and directors
I worked there for the first 2 months as a room service server, then I got promoted and I became an order taker, I gained the profession of:
-Communication skills
-Team work
-The best ways to solve problems
-Billing operations
-Phone answering
-Taking customers orders by phone
-Organizing staff schedule and briefings
-Maintain a strong connection and respond to all other department incase of urgent needs
Award of Excellence, Award of Membership, Award of Distinction