Secretary
Marafie Engineering Group Company
Total years of experience :17 years, 7 Months
* Filing, archiving, photocopying, scanning and faxing documents.
* Screening calls and taking messages.
* Creating invoices, filing receipts and dealing with all financial documentation.
* Answering and dealing with incoming and outgoing telephone calls.
* Handling confidential information in line with the firms data security protocols.
- Provide professional and effective human resources development solutions.
- Responsible for the portfolio of Kuwait Finance House employees.
- Develop and implement training plans through engaging and dynamic programs.
- Provide training needs consultancy related to both assessment and analysis.
- Responsible for the development and performance of all sales activities in assigned market.
- Staffed and directed a sales team and provided leadership towards the achievement of maximum profitability and growth in line with the company’s vision and values.
- Established plans and strategies to expand the customer base in the marketing area.
- Contributed to the development of training and educational programs for clients and Account Executives.
- Supervised marketing, profitability and sales, reporting, purchasing, resale pricing, inventory, service, maintenance, and other duties as requested by executives.
- Maintained a positive attitude that promotes team work within the cooperative and a favorable image of the cooperative.
- Passed a deal with a Turkish company HOPS to import and promote Wipes to the Tunisian market at competitive prices.
- Opened new markets to promote the company's products in both Algeria and Libya and took part in the Credit Collection Team.
- Service involves providing and promoting the service necessary to meet division goals and objectives.
- Promoted sale of various company products (ADSL, Wireless, Frame Relay, satellite internet, domain name..)
- Inked subscription contracts with customers.
- Conducted the necessary procedures for registration of subscriptions on the website of the company as well as that of Tunisia Telecom.
- Made the recovery and renewal of subscriptions.
- Took part in fairs and attract new customers.
- Ensured all items sold through the division are delivered and installed.
- Ensured no customer has improperly installed or inefficiently maintained equipment.
- Ensure all services provided assist in achieving division profitability.
- Lost no customers due to services provided by the division.
- Made arrangements ahead of time for coverage of duties in case of a planned absence, such as vacation, or an unplanned absence, such as illness.
- Ensured property, facilities, and equipment remain in good repair and appearance
- Made recommendations on replacement, additions, or deletions of facilities and equipment when needed and/or economically justified
- Lost no customer due to unsatisfactory equipment performance
- Assisted in the management of payroll and personnel functions for enumerators.
- Administered the selection and hiring process for the Local Census Office.
- Supervised and trained clerks on the routine tasks required in the collection, control, and reporting of data.
- Prepared and monitored daily work assignments.
- Maintained the flow and quality of completed work by monitoring work status and daily performance, and making adjustments to expedite production when necessary.
- Collaborated with the assistant manager for administration to select qualified individuals for each administration clerk position.
-Supervised all tasks related to the administration of the National Institute of Statistics.
- Prepared the cards and divided the area under my responsibility into sections.
- Trained enumerators and prepare them to perform their field duties properly.
- Provided the necessary supplies for the census.
- Remunerated employees under my responsibility at the end of their mission.
I was interested in these two months to:
- Sales
- customers service.
- HR.
- secretariat.
