Mohamed Hesham Abd El-moaty

• Develop new training material for internal / external training.
• Perform training needs assessment for the trainees and develop a training plan.
• Prepare training material and presentations for upcoming sessions.
• Arrange training session and follow up with the trainees and managers.
• Pre - Post assessments for trainees.

• Manage daily workflow.
• Train / lead technician team and newly joined Engineers to improve the ability of the team members and their efficiency.
• Ensure proper job distribution, control and follow-up so that work is done correctly and as per schedule.
• Develop an atmosphere in the workshop to maintain good morale and image to the customer.
• Ensure quality of work done to enhanced customer satisfaction.
• Ensure strict implementation of company rules, regulations and procedures (including warranty) within company policies.
• Stock controlling and spare parts ordering.

Job responsibilities:
• Receive Customer pumps/ vehicles for Service and Repair Jobs.
• Understand the customer needs and requirements and accordingly raise Service Orders.
• Provide detailed explanation and technical justification for repairs with cost estimate and obtain approval from customers.
• Raise special orders for parts not available and follow up and keep customer informed.
• Train / lead technician team to improve the ability of the team members and their efficiency.
• Ensure proper job distribution, control and follow-up so that work is done correctly and as per schedule.

• Develop an atmosphere in the workshop to maintain good morale and image to the customer.
• Ensure quality of work done to enhanced customer satisfaction.
• Ensure strict implementation of company rules, regulations and procedures (including warranty) within company policies.
• Operating the workshop:
Overhauling and testing Bosch, Zexel and Delphi pumps on Bosch EPS 815, EPS 620 test benches:
Pumps applications:
• Mercedes Benz trucks and buses. • Iveco trucks.
• MAN trucks. • Stationary Engines.
• Scania trucks. • Isuzu and Chevrolet Vehicles
• Perkins Engines. • Heavy equipments.
Pump types: • Bosch inline pumps types A, P, MW and H with RQ, RQV, RSV and RE governors.
• Bosch VE..F pumps.
• Zexel Inline Pumps type A.
• Zexel VE pumps.
• Delphi DPA and DP200 pumps for Perkins engines.
Overhauling and testing Bosch and Zexel injectors on Bosch EPS 100.
Testing and overhauling Bosch and Denso Common Rail Injectors

supervise the works of A/C, plumping and fire fighting in San stefano grand plaza.