supervisor
universal motors agencies
Total years of experience :12 years, 3 Months
reception head
receive customer's cars and listen to their concerns clearly and sharing them their complains and write up everything they said and check car’s history on the system to know what was done before then I go with them to check car and their complains then I try to give them first estimate and primary promise date, then I send job card to control room, after I follow up cars inside workshop and updating customers till I deliver the cars. Also after deliver the cars I follow up customers asking about their cars and if they have any more concerns and about our service so by this way I reach customer satisfaction and I increase and improve company's income.
From other side I try to sale more parts and accessories and extended warranty which increase
the income for company.
Responsibilities:
receiving customers’ cars and listen to their concerns clearly and sharing them their complains and write up everything they said and check car’s history on the system to know what was done before then I go with them to check car and their concerns then I
Extra-Experience
• From 2005 till 2008 worked as
receiving job card from control room and start reading to know the complain
About what then I check the car to find the problem, first by connect it to laptop to see if any DTC found then I check car itself to find the problem so I decide which parts need to replace,
after fixing the car I test the car to be sure that the complaint solved and can be deliver to the customer. and I check job card and be sure that the technician writes up what he did to be
clear to service advisor to explain to customer what was done in his car.
Advisor dep.
•Work Shop dep.
Gas Turbines, Gas Compressor and Pumps (Mechanical Engineers
Gas Turbines, Gas Compressor and Pumps (Mechanical Engineers
Gas Turbines, Gas Compressor and Pumps (Mechanical Engineers
from Ford in workshop service operations
from MG in workshop operations
from Toyota Egypt
from EIM (KIA & RENAULT EGYPT)
from Chrysler, Dodge and Jeep as Certified Service Advisor
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