Relationship Manager
DAMAC Properties
Total years of experience :10 years, 10 Months
• Set and manage appointments to show Damac properties to prospective clients.
• Making exceptional calls with a consultee approach to increase number of prospects.
• Making sales calls to investors outside UAE and closing deals over the call.
• Selling luxury residential (apartments & villas) and luxury hotel apartments at a prime location within the city.
• Conducting and taking active participating in exhibitions, promotions, sales trips and mall stands to sell and prompt Damac properties.
• Help client decide between financing options to ensure satisfaction.
• Building and maintaining a strong relation with brokers.
• Active participation in project launching.
• Conducting final meetings to change prospect into buyer.
Position/Title: Retail Banking Executive
Job Description
• Direct sales force - personal loan/HCL (home cash loan).
• Meeting sales target.
• Cross/upselling account opening, credit cards and auto loans.
• Building relationship with companies across the country to generate new business to the bank.
• Taking care of companies as a relationship manager between the company and bank.
• Help and follow existing clients to maintain customer satisfaction, loyalty and seek perfect customer experience.
Position/Title: Telesales Executive Agent. May - Sep
Position/Title: Call Center Representative. Dec - April
Job Description
• Handle businesses or individual’s inbound, outbound calls, E-mail and fax correspondence to sell the company’s products and services.
• Point out simply and clear the attractive features of the products and/or services.
• Generate new business, achieve targets, up-selling, cross selling, manage and update customers database.
• Answer inbound calls as well as assist customers who have specific inquiries.
• Build customer’s interest in the services and products offered by the company.
• Provide personalized customer service of the highest level.
• Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties.
• Handle and resolve customer complaints, identify and escalate priority issues and follow up customer complains or troubleshooting where necessary.
• Use questioning and listening skills that support effective telephone communication.
• Effectively deal with job stress, angry callers and upset customers.
• Identify voice skills and how to enhance a good telephone presentation.
Job Description
• Working in the inbound team () for handling customers inquires and complaints.
• Joined the rotation of 3 month in Mobinil directory () for providing customers with all data and numbers of airports, railways schedules, restaurant and etc…….
• Joined the rotation of 6 month in Mobinil first class customers call center to handle the first customers inquires and setup for Black Berry services, USB modems and E-mails considering that the first class customers don’t have too much time to waste.
• Promoted to call center Team Leader for the last 1 year with the below list of duties:
▪ Generally Lead the team, split the work between them as the work plans need and support them.
▪ Review their KPI’s on daily, weekly and monthly basis.
▪ Coaching their development areas and key strength for each member.
▪ Responsible for the team monitoring quality.
▪ Monitoring each one to ensure providing the customer with the full information required and the best service quality.
▪ Develop the team in how to meet the customer needs, fully serve and satisfy the customer.
▪ Make sure that my team respect and meet the deadlines, best service levels and adherence.
▪ Perform meetings and one to one discussions with my team regarding their performance whether going well or need improvement and the overall results of the team and motivate them to work on the weakness points.