IT Helpdesk Support
Saleh Al Hamad Almana
Total years of experience :14 years, 9 Months
• Supporting users and network administrators over the telephone and by email.
• Monitoring and maintaining computer systems and network
• Troubleshooting systems and network problems and diagnosing and solving hardware/software faults.
• Diagnosis of desktop, application, networking and infrastructure issues.
• Troubleshooting PC’s, laptops, Micros POS systems and mobile devices.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Configuration and testing of any new hardware and software.
• Troubleshooting micros POS systems, creating users and adding menu items..
• Creating and maintaining email profiles for users.
• Using remote control software tools to provide fault resolution and diagnosis.
• Setting up new users ‘accounts and profiles and dealing with password issues.
• Maintain inventory of all equipment, software and software licenses
• Responsible for company IT system purchasing
• Run and configure network cables, troubleshoot connectivity issues, create users and configure other related issues
• Check new computer equipment on arrival and install as appropriate
• Backup user data
• Configure routers and access points
Supporting users for level 1 for Hardware and Software related problem, Outlook, Printer and Mobile devices.
Provide level 1 support network infrastructure for Cisco IP telephony
WLC, switch and router configuration and help desk support for
users.
Help Desk Support for GL users.Mainly for new hardware and software installation and documentation.
